Sales Development Representative

About Alibaba.com

Alibaba.com is one of the world’s leading B2B e-commerce platforms, connecting businesses around the globe and helping small and medium-sized enterprises grow through digital trade.

We are expanding our sales team in Mexico City and looking for ambitious, resilient, and results-driven sales professionals to help grow our business across the Americas, with a strong focus on the United States.

About the Role

As a Bilingual Outbound Sales Development Representative, you will be responsible for identifying and contacting potential business customers, qualifying their needs, and booking demos for our US-based sales team.

This is a high-volume outbound calling role. You will spend most of your day calling business owners and decision-makers, introducing Alibaba.com, qualifying interest, and creating qualified sales opportunities.

This role is ideal for someone who is energized by phone-based sales, comfortable with rejection, and motivated by daily activity targets, pipeline creation, and performance-based results.

What You Will Do

• Make high-volume outbound calls to potential business customers, primarily in the US market.

• Contact business owners and decision-makers to introduce Alibaba.com and identify potential sellers.

• Qualify leads based on business needs, interest level, and fit for Alibaba.com membership.

• Book qualified demos and meetings for the US sales closing team.

• Follow up consistently through phone, email, and other approved outreach channels.

• Maintain accurate records of calls, conversations, lead status, and next steps.

• Work closely with the sales team to improve lead quality, conversion rates, and demo show-up rates.

• Meet or exceed daily, weekly, and monthly targets for outbound activity, qualified leads, and booked demos.

What We Are Looking For

• Previous experience in outbound sales, cold calling, telemarketing, appointment setting, lead generation, business development, or call center sales.

• Strong comfort with making a high volume of outbound calls every day.

• English proficiency at B2 level or above; C1 preferred.

• Ability to speak professionally and confidently with US-based business owners and decision-makers.

• Resilient, persistent, and motivated by targets and performance metrics.

• Strong listening skills and ability to quickly identify customer needs.

• Organized and disciplined in tracking follow-ups and sales activity.

• Experience selling to SMBs, merchants, manufacturers, exporters, distributors, or business owners is a plus.

• Interest in e-commerce, international trade, or digital business is a plus.

What Success Looks Like

• You consistently complete daily outbound call targets.

• You generate qualified leads and book demos for the US sales team.

• Your booked demos have strong show-up and conversion quality.

• You are comfortable hearing “no” often and continuing with energy and professionalism.

• You improve your pitch, objection handling, and qualification skills over time.

Why Join Us

• Build international B2B sales experience with customers across the Americas.

• Work with Alibaba.com, a globally recognized B2B e-commerce platform.

• Develop outbound sales, lead generation, and business development skills.

• Join a growing Mexico City team supporting expansion in the US market.

• Be part of a performance-driven environment where results and ownership are recognized.