Server Configuration Data Manager (Miguel Hidalgo)

Overview

We Are PepsiCo. Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we’re excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world’s most iconic brands such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you’re from, or who you love, you can always influence the people around you and make a positive impact in the world.

Responsibilities

As Server Configuration Data Manager, you are responsible for orchestrating the server CI requirements within the Configuration Management Database (CMDB) in ServiceNow. You will ensure that our server landscape is accurately represented, maintained, and compliant throughout its lifecycle. This role requires close collaboration with cross‑functional teams such as Asset Management, Configuration Management, and Server Build teams, ensuring smooth alignment of processes and data quality across the organization.

As Server Configuration Data Manager your responsibilities would consist of:

• CMDB Accuracy & Integrity: Ensure that all server Configuration Items (CIs) are correctly recorded, maintained, and reflect the appropriate lifecycle phase—from provisioning and active use through decommissioning and retirement.
• Provisioning Oversight: Own and manage provisioning requests, making sure that all required steps are followed to register and update new server data in the CMDB without gaps or omissions.
• Compliance Monitoring: Follow up on health tasks generated for non‑compliant CIs, working closely with stakeholders to identify and resolve missing attributes, incorrect records, or orphaned servers.
• Lifecycle Management: Monitor stale or outdated CIs, ensuring that servers no longer in use are transitioned into the proper retired state in a timely manner.
• Continuous Improvement: Identify opportunities to improve data quality, processes, and controls, contributing to a more reliable and trustworthy CMDB.

Goals

• A CMDB that consistently reflects the true server landscape.
• Streamlined provisioning processes with no missing data.
• Reduced number of non‑compliant and orphaned servers.
• Accurate lifecycle tracking that supports IT operations, audits, and decision‑making.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong understanding of Configuration Management principles and ITIL framework.
• Hands‑on experience with ServiceNow (or similar) and managing server CIs.
• Familiarity with server lifecycle management (provisioning, operations, decommissioning).
• Knowledge of infrastructure components (physical, virtual, cloud servers).
• Familiarity with automation or scripting (e.g., PowerShell, Python) is a plus.
• Ability to identify, analyze, and resolve data inconsistencies or gaps in the CMDB.
• Strong attention to detail with a focus on accuracy and completeness of records.
• Strong communication skills to align stakeholders and drive process adoption.
• Ability to work independently while also thriving in team environments.

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, and moments of life.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.