Store Manager - Palacio de Hierro Monterrey

Location: Monterrey, MX

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

We are seeking a dynamic and results-driven Store Manager to lead our Palacio de Hierro Monterrey location. As a brand ambassador, you will drive business performance, elevate the client experience, and foster a culture of excellence and collaboration. This role is responsible for executing strategic initiatives, building lasting client relationships, and ensuring the boutique delivers exceptional results while embodying the values of the Maison.

What We Offer:

• Competitive compensation
• Career growth opportunities within a global luxury fashion house
• Generous employee clothing allowance
• Collaborative and inspiring work environment:
• Bilingual in Spanish and English

Network Development and Brand Ambassador:

• Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a «couture service» mindset.
• Drive the implementation of company strategies by coaching, motivating, and supporting the Valentino Concession team, ensuring strong adoption of and understanding of company strategies.
• Act as a liaison between Valentino & Department Store leadership team. Ensuring all parties are in the know with important communication and strategy.
• Build and maintain relationships with the Department Store Stylist Club. To drive brand recognition and revenue to our concessions.
• Partner with Department Store HR and Valentino Training Team. Ensuring where needed proper training is given to Saks employees who are selling Valentino products.

Business and Sales Performance:

• Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans.
• Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
• At the beginning of each year, craft a comprehensive store strategy, revisited as needed monthly/quarterly, to align with store commercial target and broader company objectives.
• Collaborate cross-functionally to ensure the seamless execution of business plans.
• Identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders.
• Manage personnel expenses within budgetary constraints and adhere to discounting policies to preserve brand integrity.
• Partnering with the Merchandising and Buying team to ensure relevant products are in the store to drive revenue.
• Reporting weekly to the Valentino Leadership team on sales trends and where we can pivot to increase sales.
• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
• Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people's problems and prickly situations. Taking partnerships with Retail Director & HRBP.
• Commit to the professional growth of each team member, preparing them for future advancements.
• Ensure that all staff adhere to high standards of professionalism, from grooming to conduct.
• Set SMART goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations.
• Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.
• Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
• In charge of all Recruiting Activities in the store in partnership with HR & Talent Acquisition.
• Responsible for all team planning, organizing, and plan the activities verifying day-to-day execution.
• Take all the necessary measures to create and maintain a motivated, positive, and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings, morning briefs and keep the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved.

CRM and Events Management:

• Constantly aims and satisfying the client experience. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are always followed.
• Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with high attention to local domestic clients.
• Maintain and develop external relations with network and prestigious people, clients, and third partners, to promote brand loyalty and expand the network.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Ensure the inclusion of digital tools and assets in the client journey and the clienteling routine.
• Transform customer interactions into meaningful relationships through a robust client development strategy.

Store Operations and Merchandise:

• Stay informed on all operational policies and procedures to minimize loss and optimize store performance.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving).
• Assist Team Manager (if applicable) in managing all delicate situations regarding sales activities or after sales (boutique returns, end of the season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after-sales processes.
• Guarantee end-of-season returns and product transfers, manage inventory activities, and responsible for results.
• Manage cash and payment systems by Company procedures and policies.
• Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
• Guarantee store maintenance to make the furnishings, machinery and all store tools as efficient as possible.
• Partner with Team Manager and Client Advisors, merchandise team on seasonal buys
• Constantly monitor the correct rotation of the products and verify that is in line with the store’s sales potential with Merchandising/Buying support.
• Liaise with and receive information and requirements from local Head Office Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
• Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Ensure visual criteria and verify guidelines execution in store.
• Partners with Head Office/ Regional VM team to ensure boutique visual standards are maintain.

REQUIREMENTS

• Bachelor’s Degree preferred not required.
• Minimum 5 years of experience in Store Management or leadership role.
• Preferred not required Luxury Department store management experience.
• Proven track record in achieving results team development.
• Excellent knowledge in product and client journey
• Strong business acumen, understanding of store and team performance and KPI’s.
• Proactive in identifying business opportunities and propose action plans.
• Has positive and effective team management skills, motivates team.
• Excellent organizational and follow up and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team and the business.
• Clear and concise communication skills – verbal and written.
• Prioritizes tasks effectively.
• Attention to detail under strict deadlines.
• Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
• Proficient in all store sales and operations systems

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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