Call Center Team Leader - Financial Sales (Tijuana)

Location: Zona Rio, Tijuana, Mexico

Company: BPO Technologies

Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM

Compensation: MXN 30,000 to 50,000

About Us

BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.

Job Overview

The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized. This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.

Requirements

• 4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.
• Proven track record in managing sales-driven call center environments and achieving sales targets.
• Strong knowledge of Call Centers, Sales, and driving performance.
• Types 35 words per minute.
• High level of speaking and writing in English
• Strong leadership and team management abilities.
• Excellent analytical and problem-solving skills
• Strong persuasion and negotiation skills.
• High level of attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• Ability to handle confidential information with integrity.
• Self-motivated with a positive attitude and a strong work ethic.
• Capable of working independently and as part of a team.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Utilizes organizational and time-management skills.
• Stay current with industry trends and advancements.
• Proficient in using computers, CRM software, and other relevant tools.

Key Responsibilities

• Supervise and mentor the team to ensure effective performance and development.
• Develop and implement strategies to drive sales growth and improve conversion rates.
• Conduct regular performance evaluations, provide feedback, and address any performance issues.
• Foster a positive and motivating work environment to enhance team morale and productivity.
• Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.
• Conduct regular sales reviews and develop action plans to address performance gaps.
• Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
• Ensure adherence to company policies, procedures, and compliance requirements.
• Optimize operational processes to enhance efficiency and reduce costs.
• Support and improve on quality assurance programs to ensure high levels of call handling.
• Address escalated customer issues and ensure timely resolution.
• Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
• Analyze data to identify trends, opportunities for improvement, and areas of concern.
• Develop and deliver training programs for new hires and ongoing development for existing staff.
• Identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
• Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
• Coordinate with other departments to ensure alignment and support for project goals.

Preferences

• Degree in Business Administration, Management, or a related field.
• Relevant certifications (e.g., Six Sigma, PMP).
• Proficiency in call center software and CRM systems (e.g., Salesforce, Zendesk).

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

Tipo de puesto: Jornada completa

Sueldo: $25,000.00 - $50,000.00 al mes

Pago complementario: Bono mensual

Tipo de jornada: Turno de 8 horas

Idioma: Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

BPO Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.