Specialist, Business Systems Support- GBS

Overview

Level: Specialist

Site: Las Fuentes

Recruiter: Zulema Rivera

As a Specialist in Business Systems Support team, you will play a pivotal role in modeling business processes and designing solutions to meet our organization's requirements. You will work closely with end users, functional teams, and process owners to define, design, implement, as well as develop Oracle applications, the ServiceNow catalog services, and other business-related applications within the scope of the Business Systems Support team.

HOW YOU WOULD CONTRIBUTE

• Provide hands‑on support and troubleshoot system issues reported.
• Apply broad knowledge to identify and resolve core problems.
• Gather requirements and define the scope of change with business users.
• Demonstrate proactiveness in offering advice on process improvements, technical solutions, and innovations.
• Verify the feasibility of business users' requests based on existing technical systems and data structures.
• Represent business partners on projects and initiatives, advocate business priorities and compliance.
• Support technology projects by coordinating user testing and providing status reports.
• Identify potential risks for projects in scope, propose measures to mitigate these risks, and communicate them timely to relevant stakeholders.
• Collaborate with business users, developers, and the management team.
• Support other tasks and projects as requested by the line manager.

WHAT’S SPECIAL ABOUT THE TEAM

The GBS Business Systems Support team, part of the GBS Service Management Team, is at the forefront of driving operational excellence for the systems used by the GBS organization. As the primary point of contact for GBS centers, Finance, and HR, we provide essential support for strategic systems and technology projects. Joining this dynamic team means you'll have the opportunity to shape process system solutions, influence strategy, and collaborate across functions to create a meaningful impact on our organization's journey towards excellence.

Job Qualifications

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

Experience Required

• Over 3 years of experience in collecting and validating business requirements.
• Over 3 years’ experience in maintenance of Oracle Finance Applications/ServiceNow.
• More than 3 years of experience in international projects.
• Proven experience in working as a Subject Matter Expert (SME) and individual contributor.

Essential Technical Skills/Knowledge

• Strong functional knowledge of Oracle Finance modules (Receivables, Payables, Intercompany, Fixed Assets, Cash Management, and General Ledger) in EBS/Cloud.
• Solid technical knowledge of ServiceNow architecture and integration functionality.
• Strong experience in using shared work tools.
• Good understanding of financial processes (P2P, O2C, R2R).
• Solid knowledge of the project life cycle and the roles of project participants.
• System Troubleshooting: Ability to provide hands‑on support and troubleshoot system issues reported globally.
• Functional skills: Collecting business requirements on how and why. Conducting functional testing and supporting user testing for system enhancements.
• Data Structures and Systems: Verifying the feasibility of business users' requests based on existing technical systems and data structures.

Power Skills

• Ability to work independently without supervision.
• Ability to set priorities based on business requirements and manager's guidelines.
• Proficiency in English, both verbal and written.
• Collaboration: Ability to collaborating with cross‑functional teams.
• Problem‑Solving: Strong problem‑solving skills. Ability to take ownership for addressing problems.
• Communication: Strong customer service skills. Strong communication skills. Ability to represent business partners on projects and initiatives. Ability to identify improvement opportunities. Ability to make an expert judgment on the requested solutions and suggest alternative approaches as needed.

Additional Skills and Qualifications (Nice to Have)

• Experience with SharePoint Online, PowerApp, PowerAutomate, or Power BI.
• Experience with the implementation of Oracle Fusion/ServiceNow.

Education

• A bachelor’s degree in Business Administration, Information Technology, or a related field.