Sr. Manager, Service Americas (Mexicali)

Sr. Manager, Service Americas

Location: Mexicali, Mexico

Responsibilities

• Develop and implement the global service operating model for order entry and repair sites.
• Define, deploy, and standardize processes that improve quality, delivery, cost, and sustainability.
• Own service performance metrics and drive benchmarking and best practice sharing.
• Lead continuous improvement and cost reduction projects (open‑source, overhead, freight, circularity).
• Collaborate with commercial teams to optimize service performance and related terms.
• Train teams, deploy standards globally, and manage a community of service leaders.
• Support Sonova’s growth strategy through strong cross‑functional and regional collaboration.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 10+ years in service operations or similar roles with P&L responsibility.
• Strong understanding of finance and continuous improvement.
• Proven record of cross‑functional leadership and change management.
• Excellent communication, influencing, and stakeholder management skills.
• Experience in regulated industries (medical devices preferred).
• Proficient in Microsoft Office and ERP tools.
• Advanced English level / fluent in English speaking.

Benefits

• Benefits in accordance with the Federal Labor Law (LFT).
• Savings fund (Fondo de Ahorro).

Travel Requirement

50% travel required.

Additional Requirements

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Equal Opportunity Employer

Sonova is an equal opportunity employer.