Technical Application Specialist - ERP Accounting Support (Monterrey)

Responsibilities

• Respond to complex technical issues where standard procedures have failed, using customer‑centric interpersonal skills and technical product knowledge.
• Stay up to date with software updates and changes through training to provide timely and accurate customer support.
• Assist with system setup, configuration, and integration tools to enhance product functionality.
• Address concerns raised by other departments, such as customer experience or sales.
• Mentor and assist other team members.
• Contribute to and utilize the department’s knowledge base articles and FAQs.

Qualifications

• Excellent written and verbal communication skills for documentation and customer support.
• Strong customer experience and troubleshooting skills.
• Detail‑oriented with strong research and problem‑solving abilities.
• Experience working in a high‑volume support environment.

Preferred Experience

• 3+ years of applicable experience in technical support or a related field.
• Prior experience with ERP systems and SQL data querying.
• Industry knowledge and experience in accounting processes.

Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, general workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you — that’s who we’re interested in. If you have interest in this or any role but your experience doesn’t match every qualification of the job description, that’s okay. We are an equal‑opportunity employer.

Location: Hybrid (LI-JI1 #LI-HYBRID)