Online Field Applications Engineer (Xico) (Valle de Chalco Solidaridad)

Responsibilities

• Support customers on popular Catalog Embedded Products (MCU/MPU/Wireless).
• Post sales: Provide personalized technical support online (email/teams) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources).
• Pre Sales: Work with sales teams on understanding customers' requirements (product & application or use case) to position REN products and solutions in an advantageous way.
• Support Partner FAE in distribution on enabling them win with REN products & solutions.
• Solving technical issues raised by partner FAE bring to you.
• Providing them with training materials / collaterals / demos they need to convince customers to use REN products or solutions.
• Be their 'go to' advocate within REN to enable partner FAE to be successful.
• Actively participate in local business reviews with the relevant sales teams & partners and highlight gaps and issues needed to win customer sockets.
• Will be working on many open issues in parallel.
• Confident in ability to help/communicate complex issues 1-1 (f2f online and via email).
• Strong collaboration skills.
• Must be interested / passionate about embedded systems and MCU related matters.
• Some limited travel may be necessary.

Qualifications

• Bachelors' Degree, Computer Science / Engineering Course or equivalent in relevant discipline.
• Experience (Embedded role): 18 months for P2 role / 30 months for P3 role.
• C programming experience in developing SW in embedded platforms.
• Experienced with typical IDE's & tool chains (e.g. Keil/IAR/Eclipse based etc.) & debuggers.
• Experience in typical hardware peripherals and drivers.
• Experienced with SW and/or HW debugging techniques.
• Understanding / experience of one or more Operating Systems (e.g. Free RTOS, Azure OS, Zephyr).
• Knowledgeable in high-level embedded C / device drivers / middleware / utilities.
• Knowledgeable in Communication Protocols & Interface buses like I2 C, UART and SPI / Clocking & Timers / memory utilization etc.
• Any wireless experience (Bluetooth / Wi Fi) an advantage.
• Any experience of working with customers / partners an advantage.
• Strong understanding of embedded software development & sound C skills, ideally from developing application firmware /demos.
• Strong communication skills and be able to work / communicate in a multicultural environment.
• Good questioning techniques: ability to guide conversations via open & closed questions.
• Ability to work with multiple issues in parallel in a fast-moving environment.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

For more information, please read our Diversity & Inclusion Statement.