Tech Support Onboarding Specialist Uk Tech Co. .. (Guadalajara)

About Us

Prometeo Talent is a leading HR agency known for excellence in talent acquisition services. With a proven track record, we collaborate with diverse companies to propel them toward strategic goals. Prometeo Talent is currently engaged in a strategic collaboration with a UK-based company that is embarking on a new chapter in Mexico. As part of this exciting partnership, we are actively seeking a dynamic and skilled.

What are we hiring for?

ATG has built a great team and we want to add to that team by bringing on a Client Provisioning & Onboarding Specialist. The role be based in Mexico and will work in a hybrid setting with 3 days in the office.

What will you be doing?

• Lead onboarding and provisioning of ATGs SaaS product line
• Own professional services and onboarding of key accounts, including ongoing Front End, client facing customization projects
• Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget
• Liaise with managers and clients to define project requirements, scope, and objectives that align with organizational goals
• Manage ongoing support for ATG’s SaaS products including:
  • On-line and offline user facing guidance
  • Problem resolution and escalation
  • Liaise with engineers and product managers on potential bugs and tech failures

What will you bring to the team?

• Proven experience working with General Teams & Stakeholders within varying time zones
• Proven experience organizing and planning skills within Service Management & Project Management toolset
• Strong relationship management skills with internal and external teams and stakeholders
• Able to take direction from multiple sources, ask questions, raise risk, in a timely manner
• Proven ability to work well in fast pace, and continuously improving/changing environment
• Experience working independently with moderate guidance in team settings
• Ability to learn onboarding/provisioning (from sales to delivery) process flows and best practices with drive for continuous improvement
• Ability to learn ongoing support (from sales to delivery) process flows and best practices with drive for continuous improvement
• Strong communication skills specifically focused on client support and engagement

What you need for success

• 3+ years of proven professional technology services experience, preferably within the auction house industry within a professional services/SaaS environment

Benefits

• Christmas Bonus: 20 days' pay
• Additional holidays: 15+ days of paid holiday
• Private Medical coverage, Life insurance
• Anual 10% bonus based on performance
• Saving Fund, Food and Grocery Vouchers