Hr Contact Center Representative (San Pedro Tlaquepaque)

Position: HR Contact Center Representative

About the Role

Answer basic HR policy-related questions for managers, employees and coworkers in Mexico, USA and other countries, and escalates as appropriate. Educate clients in Mexico on services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems. Participate in special projects and perform other duties as assigned. Utilize Workday to process specific employee-related transactions, and audit work performed by other team members. Continuously create and define process improvement initiatives.

Qualifications

• Excellent verbal and written communication; must be fluent in English.
• Minimum 1 year of HR service center experience in Mexico and USA inquiries.
• Bachelor’s degree in HR or business-related field required.
• Proficient with Microsoft Office products such as Word, Excel and Outlook.
• Skilled in preparing clear and concise documents, including correspondences and other written materials.
• Ability to establish and maintain effective working relationships in a team environment.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.
• Ability to maintain confidentiality and handle highly sensitive/confidential information.
• Ability to demonstrate effective customer service skills.
• Knowledge of and ability to demonstrate effective office practices and etiquette.
• High preference for experience with applicant tracking systems (ATS), SharePoint, Workday.

Benefits

• Competitive financial compensation and solid benefits package.
• 30 days of Christmas bonus.
• 40% vacation premium.
• 12 vacation days plus 2 floating days, sick days and holidays.
• Vision and dental assistance.
• Life insurance.
• Healthcare insurance.
• 10% food/pantry vouchers.
• Restaurant vouchers.
• 13% savings fund.
• Wellbeing program for all employees.
• Growth opportunities.

Salary

Annual Hiring Range/Hourly Rate: $18,****** - $21,****** MXN monthly

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

Job Category

Human Resources and Sustainability

Arrow is an equal opportunity employer. All applicants will be considered for employment without regard to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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