Manager, Insights & Intelligence Hub Operations

Manager, Insights & Intelligence Hub Operations

The Manager, I&I Hub Operations is an operational leader within the I&I Hub and is responsible for best‑in‑class service delivery and people management. The I&I Hub Manager will lead and inspire an I&I delivery Hub team supporting a portfolio of clients and collaborate with I&I colleagues within I&I Partners and Data Strategy to implement new approaches and best practices. The Manager, I&I Hub Operations plays a critical role ensuring effective delivery of I&I output across the hub teams and alignment with broader I&I objectives.

Stakeholders

Reports to – Senior Manager, I&I Hub Operations

This role is hybrid if based in Monterrey working 1 day per week at our AMS Monterrey office.

Key Accountabilities

What you’ll do:

Service Innovation / Evolution

• Regional I&I Hub Strategy Support – provide operational insight around I&I Hub delivery to support Regional I&I Hub leadership to create service innovations, identifying opportunities to evolve market‑leading client solutions
• I&I Partner Connectivity – partner with I&I Partner team, to understand client business objectives and data priorities to inform I&I Hub team’s service development and deploy I&I Hub operational teams where appropriate
• Continuous Improvement and Evolution – supports deployment and adoption of I&I services and data governance standards across I&I Hub team, supports delivery of CI, Operational Excellence or other transformation programmes within the I&I Hub to ensure alignment with broader AMS strategy and recommendations including process reviews, ways of working, tools, and techniques

People

• Lead and manage a team within I&I Hub matrix environment for both performance and operations aligned to regional client portfolio I&I Hub team activity
• Support the development of AMS talent for the future through robust methodology for hiring, induction, objective setting, performance management, continuous development, succession planning, wellbeing, inclusion, engagement and retention – make I&I a great place to work
• Build a culture within the I&I team which builds pride in I&I and the value it creates. Act as an advocate for this across AMS and Client base
• Act as a role model at all times in building collaborative partnerships that work effectively across a heavily matrixed structure, enhancing I&I’s reputation within the business

Operations

• Lead and drive the team to ensure that performance, productivity and customer satisfaction are delivered in line with AMS and client expectations, managing any escalations as they arise
• Monitor team performance, current and forecast workload to ensure that team capacity is manageable, and deadlines are achieved
• Lead delivery of I&I Hub service in line with budget and forecasts
• Own I&I Hub delivery, ensuring timely delivery of actionable insights that enhance client operations and support decision‑making processes
• Matrix Team Leadership – ensure effective collaboration and knowledge‑sharing across the I&I Hub team to drive innovation and efficiency, fostering a culture of collaboration, operational excellence, and continuous improvement
• Quality Standards – ensures that the team’s outputs are rigorously tested, validated, and audited in line with the Data Governance team’s quality standards, assessing any discrepancies and analysing trends for CI to deploy continuous improvement plans

Client / Stakeholders

• Trusted Advisor – build and nurture strong relationships with I&I Hub teams, answering questions and advocating for the Regional I&I Hub operational delivery and performance supporting client contractual requirements

Financial / Commercial

• Budget Management – manages costs within the team and supports delivery of financial targets set within agreed budget with any variances anticipated, signalled in advance, and aligned resolution in place

Skills & Requirements

Must‑have:

• Demonstrated ability to establish credibility and build trust through integrity, professionalism, and sound judgement.
• Strength in stakeholder partnering, with the ability to collaborate effectively across teams and functions.
• Strategic thinking capability to connect data, insights, and business priorities in a meaningful way.
• Thought leadership that enables you to influence direction, shape conversations, and elevate BI practices.
• Effective communication skills at an advanced level, including presenting, pitching, storytelling, and business writing.
• Issue resolution skills with the ability to navigate challenges and drive timely, pragmatic solutions.
• Ownership mindset with the ability to take and model responsibility across complex BI initiatives.
• Continuous improvement orientation to identify opportunities for optimisation and enhance BI delivery.
• Proficiency in data literacy, with the ability to interpret, question, and translate data into actionable insights.
• Project management capability to plan, coordinate, and deliver BI initiatives effectively.
• Experience in report design and build, including structuring insights in a clear, user‑centric way.
• Strength in pitching and presenting to senior stakeholders in data‑driven environments.
• Ability to craft compelling narratives that connect data, insights, and business outcomes.
• Experience applying continuous improvement to BI processes, reporting workflows, or insight delivery.

Behavioural Skills

• Leads Diverse Teams – Proficiency Level 3
• Acts Empathetically – Proficiency Level 3
• Effective Communication – Proficiency Level 3
• Drives Outcomes – Proficiency Level 3
• Prioritisation and Capacity Management – Proficiency Level 3
• Service Excellence – Proficiency Level 3
• Issue Resolution – Proficiency Level 3
• Takes and Models Responsibility – Proficiency Level 3
• Talent Planning and Development – Proficiency Level 3
• Engages and Motivates Others – Proficiency Level 3
• Stakeholder Partnering – Proficiency Level 3

Technical Skills

• Project Management – Proficiency Level 3
• Report Design and Build – Proficiency Level 3
• Data Literacy – Proficiency Level 3

Why AMS?

Beyond our standard benefits package, you’ll have the flexibility, autonomy, and trust to work in a way that fits you. Our focus is on enabling meaningful collaboration and support, so you can do your best work – your way.

We offer

• Growth and development focused on your strengths
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day – you get one additional paid day off each year to volunteer for a cause that matters to you

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Ver el correo electrónico en click.appcast.io or make a member of our Talent Acquisition team aware at any time.