Strategic Workforce Planner - Contact Center Forecasting

Link-Worldwide in Mexico City seeks a Workforce Scheduler to optimize operational performance within the Customer Care Team. The role involves leading forecasting and scheduling activities as well as improving service levels. Ideal candidates should possess over 5 years of experience in Workforce Management, particularly in forecasting, coupled with advanced proficiency in Microsoft Excel.

Strong communication skills and the ability to collaborate within a team are essential. Additionally, familiarity with tools like Genesys or NICE IEX is required. Knowledge of DMAIC methodology is an advantage, and proficiency in SQL and Python will be a plus.