Delivery Manager

At KMS Technology, we are dedicated to delivering cutting-edge solutions and services that empower businesses to achieve their goals. Our team is composed of highly skilled professionals who are passionate about technology and innovation. We provide a dynamic and collaborative work environment where you can grow your career and make a significant impact.

Job Description

We are seeking an experienced Delivery Manager with 10+ years of professional experience to oversee the day-to-day delivery operations of a key client project. This role is responsible for ensuring successful execution, maintaining delivery quality, managing operational risks, and fostering strong collaboration between the client and the delivery team.

The ideal candidate is a proactive leader who can effectively coordinate cross-functional teams, maintain strong stakeholder relationships, and drive projects toward successful outcomes. This role requires excellent communication skills, strong organizational abilities, and a proven track record of delivering complex initiatives in dynamic environments.

Responsibilities:

• Oversee the day-to-day delivery activities for the project, ensuring commitments are delivered on time and with high quality.

• Serve as the primary point of contact for delivery-related matters with the client, stakeholders, and internal teams.

• Monitor project progress, timelines, deliverables, risks, dependencies, and overall project health.

• Own the execution and governance of project SLAs and contractual commitments, ensuring delivery teams consistently meet agreed service levels and client expectations.

• Drive alignment between client expectations, business objectives, and team execution plans.

• Facilitate regular status meetings, delivery reviews, and planning sessions with stakeholders and project teams.

• Identify, assess, and proactively mitigate project risks, issues, and blockers.

• Collaborate with Engineering Managers, Product Owners, Business Analysts, and technical teams to ensure successful delivery outcomes.

• Monitor team capacity and workload to support effective planning and execution.

• Track and communicate delivery metrics, project status, risks, and accomplishments to stakeholders.

• Manage escalations and coordinate resolution efforts when critical issues arise.

• Ensure adherence to project processes, quality standards, and delivery best practices.

• Foster a culture of accountability, collaboration, and continuous improvement within the project team.

• Coordinate efforts across distributed teams and support effective collaboration in global environments.

• Experience collaborating with globally distributed teams.

• Familiarity with project management and delivery management tools.

Qualifications

• 10+ years of professional experience in delivery management, project management, program management, or related leadership roles.

• Proven experience leading the delivery of complex software development or technology projects.

• Strong understanding of software development lifecycles and delivery methodologies.

• Experience working with Agile, Scrum, Kanban, Waterfall, or hybrid delivery models.

• Demonstrated ability to manage client relationships and stakeholder expectations effectively.

• Strong leadership skills with experience coordinating cross-functional teams.

• Excellent communication, presentation, and negotiation skills.

• Strong organizational, planning, and prioritization abilities.

• Experience managing project risks, dependencies, resource planning, and delivery execution.

• Ability to analyze delivery metrics and drive data-informed decision-making.

• Experience working with distributed teams and coordinating efforts across multiple regions.

• Strong problem-solving and decision-making skills in fast-paced environments.

Additional Information

Perks you enjoy at KMS   Mexico

• Mexican law benefits
• 15 days of PTO (in year zero, from the first year onwards it is 3 days per year).
• 5 days' leave for the death of immediate family members, negotiable.
• Major Medical Expenses Insurance with coverage for immediate dependents (spouse and children).
• Annual performance bonus (≈10% of annualized salary).
• Annual salary adjustment.
• Employee Referral Bonus.
• Paid Certifications / Courses
• Coursera License.
• 5% Savings Fund.
• 5% Grocery Vouchers.