Balam Guide - Butler (Playa del Carmen)

Company Description

We are much more than a general leader. At Accor, we welcome you just as you are and empower you to find a career and a brand that align with your personality. We support you in growing and learning every day, ensuring that your work gives purpose to your life, so that throughout your journey with us, you can continue to explore all the limitless possibilities at Accor. As part of Accor, you can write each chapter of your story, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor! Do what you love, care for the world, and dare to challenge the status quo.

Role Overview

The Balam Guide will serve as the primary point of contact for the resort management and personal service, ensuring a seamless and sophisticated living experience for guests throughout different activities. This role requires a blend of hospitality expertise, organizational skills and a strong commitment to service excellence.

Qualifications

• Previous experience in luxury hotels, private households, or similar roles in the hospitality industry.
• Excellent communication and customer service skills to interact effectively with colleagues, VIPS, owners and guests.
• Familiarity with formal dining and service etiquette, as well as event planning. Knowledge of the LQA, Forbes, AAA and AMEX FH&R; standards.
• Ability to manage multiple tasks and prioritize responsibilities efficiently.
• Strong critical thinking skills to address and resolve issues as they arise.
• Willingness to adapt to changing schedules depending on the specific needs of the resort.
• Familiarity with hotel management software (Opera) and communication tools.
• Bilingual (English and Spanish), additional languages are a plus.
• Handling Microsoft Office software and writing with professional etiquette.

Additional Information

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.