Store Manager - Cancun, Q.r - Mexico (Cancún)

Position

The Fendi Store Manager will own the business, act as a Fendi Ambassador, and be accountable for overall store performance. The role involves overseeing and leading the management of the store, employees, merchandise, and achieving store targets while creating a positive experience for internal and external clients. Responsibilities include inspiring the team, building succession plans, and creating internal growth paths for all staff members.

Responsibilities

Business Development and Performance Management

• Drive and increase sales performance across the business.
• Analyze the business and propose and implement action plans to improve results, generate sales for each product category, attract new clients, and reactivate former ones.
• Develop a sales strategy while working cross‑functionally with corporate partners.
• Identify new opportunities to attract and retain clients as a market authority.
• Develop and deliver events and incentives to grow the business.
• Collaborate with the merchandising team to ensure appropriate stock and assortment levels.
• Be present on the sales floor, continually empowering sales staff to meet assigned sales targets through authentic client experience.
• Work closely with the Retail Events team to organize local events.

Client Management

• Lead customer service quality, meeting customer expectations by offering excellent standards and mentoring the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools, and maintain the customer database.
• Act as a brand ambassador to strengthen relationships with VIP clientele and prospective customers.
• Improve Mystery Shop results with actionable plans.
• Cultivate a strong private appointment culture.

Administrative & Operations Management

• Ensure alignment and partnership between front‑of‑house and back‑of‑house functions.
• Complete all vital administrative paperwork in a timely manner, including crafting staff work schedules and ensuring appropriate store coverage.
• Control vital actions to optimize costs and ensure efficient operations in store.
• Review and submit sales and operational reports to management in adherence to critical metrics and policies.
• Maintain cycle counts, inventory accuracy, and shrink requirements.
• Hold full profit and loss responsibility for the store, focusing on controllable expenses, sales plan, and inventory management.
• Ensure the team follows all company policies and procedures.
• Lead the team in health and safety protocols and processes.

Visual Merchandising

• Maintain merchandising standards.
• Keep bestsellers on display at all times.

Team Management

• Create an encouraging and positive environment, developing and empowering staff through goal setting, performance monitoring, monthly catch‑up meetings, and storewide meetings to mentor and deliver timely feedback.
• Ensure all top‑store initiatives are rolled out, updated, and understood by the team.
• Attract and recruit the best talent available in the market through networking and scouting.
• Implement company policies while adhering to accurate disciplinary procedures.
• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
• Identify individual and team training needs.

Qualifications

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal‑oriented.
• Excellent social and written communication skills.
• Proficiency with POS systems and inventory management functions.
• RTW experience preferred.
• English language skills required.
• Ability to work collaboratively within a team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have an adaptable schedule, including nights, weekends, and holidays.

Company Overview – Fendi

Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique—a handbag shop and fur workshop—followed, and the brand rapidly gained international acclaim. Fendi is renowned for its elegance, craftsmanship, innovation, and style. The company has a rich heritage, having collaborated with the late Karl Lagerfeld from 1965, and later with Silvia Venturini Fendi and Kim Jones. Today, Fendi continues to embody quality, tradition, experimentation, and creativity.