Intake Sales Specialist Eng-Esp

CEO Lawyer Personal Injury Law Firm

CEO Lawyer Personal Injury Law Firm is seeking a highly motivated Intake Specialist to join our growing team. This role serves as the first point of contact for prospective clients and plays a critical role in delivering an exceptional client experience while helping injury victims get the legal support they need.

This is a fully remote opportunity for candidates with strong communication skills, a customer-focused mindset, and a sales-oriented background.

About CEO Lawyer

CEO Lawyer is a rapidly growing personal injury law firm headquartered in downtown Atlanta, dedicated to educating, empowering, and advocating for injury victims nationwide. Our team is driven by a commitment to excellence, innovation, and client success.

Our Core Values

At CEO Lawyer, we are guided by: THE HEART

Trust • Humility • Ethics • Hunger • Education • Accountability • Respect • Teamwork

Summary

We are looking for a confident, sales-driven, and highly persuasive Sales Intake Specialist to join our team. In this role, you will be the first point of contact for potential clients and will play a critical role in converting qualified leads into signed clients .

This is not just a customer service or administrative intake role. We are seeking someone with a strong sales mindset who knows how to build trust quickly, ask the right probing questions, overcome objections, and guide potential clients through the onboarding and sign-up process with confidence.

The ideal candidate is an excellent communicator who thrives in a fast-paced environment, is motivated by results, and knows how to turn opportunities into retained cases.

Key Responsibilities

• Respond promptly to inbound leads through phone, email, chat, and other communication channels.
• Conduct high-quality intake calls with potential clients, gathering case details and assessing eligibility.
• Build trust and rapport quickly with leads while delivering a professional and empathetic experience.
• Take ownership of the conversation and confidently guide potential clients toward signing with the firm.
• Use consultative selling techniques to explain the firm’s value, address concerns, and move leads through the decision-making process.
• Handle objections effectively and follow up persistently with warm and undecided leads.
• Close contracts and support clients through the onboarding process from first contact to signed agreement.
• Accurately document all conversations, updates, and lead activity in the CRM and case management systems.
• Review and manage new leads, pending contracts, and follow-up opportunities daily.
• Coordinate with the legal and intake teams to ensure a smooth handoff once the client signs.
• Organize contracts, supporting documentation, termination letters, photos, and other intake-related files.

Qualifications

Required

• Strong sales background with a proven track record of achieving results.
• Experience building trust and rapport with prospective customers and guiding them through the decision-making process.
• Excellent communication, persuasion, and relationship-building skills.
• Confident handling objections and addressing customer concerns with professionalism and empathy.
• Ability to identify client needs and present solutions effectively.
• Self-motivated, goal-oriented, and comfortable in fast-paced environments.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills in Spanish and English.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Comfortable working independently in a remote environment.

Preferred

• Experience in the personal injury legal industry.
• Familiarity with Filevine, Dropbox, or similar software platforms.
• Bilingual candidates are strongly preferred.

Ideal Candidate

• Naturally persuasive and able to build trust quickly.
• Driven by achieving goals and delivering exceptional client experiences.
• Skilled at creating meaningful connections and helping individuals make informed decisions.
• Resilient, proactive, and results-oriented.
• Passionate about helping people while contributing to the firm's growth and success.

Remote Work Requirements

• Personal PC or laptop.
• Reliable high-speed internet connection (wired connection preferred).
• Noise-canceling headset.
• Quiet and professional workspace.

If you are passionate about helping people, thrive in a fast-paced environment, and are looking to grow your career with a dynamic and expanding law firm, we encourage you to apply.

Apply today to join the CEO Lawyer team.