IVANTI Analyst (Chihuahua)

IVANTI Analyst

Remoto: Trabajo híbrido

This is a contract-based, remote role for an IVANTI Analyst. The IVANTI Analyst will be responsible for configuring, managing, and maintaining the IVANTI IT service management platform. Day-to-day tasks include analyzing business requirements, implementing custom workflows, troubleshooting technical issues, and optimizing system functionalities. The role also involves collaborating with stakeholders to improve service delivery processes and ensuring compliance with IT standards and best practices.

Location: Mexico / USA

Time Zone: PST

Mode: Freelance / Remote or Hybrid (Anywhere within Mexico is preferred)

Duration: Project Based (6 months + Renewable)

Key Responsibilities

• Design, configure, and maintain the Ivanti Neurons ITSM/ITAM platform.
• Collaborate with IT teams and business stakeholders to deliver effective and scalable solutions.
• Develop and optimize workflows through automation and system integrations.
• Manage and support deployments across staging and production environments.
• Ensure proper documentation and change tracking, especially during platform upgrades.
• Implement and manage ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Maintain integration between Ivanti and other enterprise systems to enhance service delivery.
• Administer platform security, including user roles, access controls, and permissions.
• Provide technical support and troubleshoot issues related to the Ivanti platform.
• Identify opportunities for process improvement and drive optimization initiatives.

Required Experience

• Minimum of 5 years working with IVANTI.
• Minimum of 4 years of experience in IT Service Management (ITSM) and Endpoint Management (EPM).
• At least 4 years of hands‑on experience with Ivanti Neurons.
• Proven experience in workflow automation and IT process improvement.

Preferred Qualifications

• Strong knowledge of ITSM, ITAM, CMDB, and ITIL framewor