Bilingual Operations Specialist - Zona Polanco

Position Overview

We are seeking a Bilingual Operations Specialist in Mexico. This is an on‑site work position, and the individual will be required to report into our Mexico City office.

Position Details

• Location: Mexico City office (Polanco, CDMX)
• Hours: Monday to Friday 8:00 am – 5:00 pm CST
• Require Bilingual in Spanish & English (verbal and written)

What You’ll Do

• Deliver accurate and reliable screening results to support our clients’ pre‑employment screening process.
• Help create safer environments for employees, customers, and partners.
• Ensure quality and integrity of the screening process through detailed verification and reporting.

Responsibilities

• Handle verifications for some of our high‑profile clients.
• Know customer SOPs and FADV systems.
• Verify candidate details including employment, education, licenses, certifications, and references.
• Contact companies and educational institutions to verify candidate‑provided information.
• Communicate with third parties such as employers, schools, state boards, and online databases.
• Write detailed and accurate reports flagging any discrepancies found during the verifications process.
• Record confirmed information in First Advantage’s platforms, ensuring data integrity.
• Perform quality checks to meet client‑specific standards.
• Meet daily volume and accuracy targets.
• Perform other related tasks and functions as needed.

Requirements

• High School Diploma, GED, or equivalent required.
• At least 1+ year’s work experience, preferably in a call center, BPO/KPO environment, and/or with fact‑checking responsibilities.
• Strong communication skills (presentation, written, verbal) and reading comprehension.
• Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
• Familiar with MS Office Suite, especially Excel.
• Attention to detail and use of good judgment.

Performance

• Setting and executing goals.
• Attending regular 1:1 meetings.
• Participating in employee engagement.

Training

• Attend required internal trainings (e.g., Compliance, Privacy).
• Attend business unit meetings.
• May occasionally attend internal customer-focused meetings at the request of the manager.

Physical Requirements & Work Environment

This role is largely sedentary but requires the ability to lift and/or carry equipment and files up to 20 pounds, walk, bend, or stand as needed. The job operates in a professional office environment and routinely uses standard office equipment such as computers, digital phones, smart cameras, webcams, photocopiers, scanners, calculators, filing cabinets, and fax machines.

The above statements are intended to describe the general nature and level of work that is done by most of the people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.