Servicenow Itsm Product Owner (Guadalajara)

ServiceNow ITSM Product Owner

A ServiceNow Product Owner is responsible for defining and prioritizing features, enhancements, and technical improvements within the ServiceNow platform, acting as a bridge between business needs and the development team, and ensuring the successful delivery of digital products.

Key Responsibilities

• Product Roadmap Ownership: Owns the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements.
• Stakeholder Collaboration: Works closely with business and IT teams to gather requirements and translate them into actionable user stories.
• Prioritization and Backlog Management: Prioritizes features and enhancements based on business value, customer impact, and technical feasibility, managing the product backlog.
• Program Progress Monitoring: Monitors program progress, provides status updates, and generates insights to influence product decisions and foster continuous improvement.
• Digital Product Management: Leads digital product management activities across the ServiceNow implementation, collaborating with technical digital product teams.
• End-to-End Ownership: Takes end-to-end ownership of the consultancy engagement delivery, participating in Business Analysis, SDLC processes following Agile methodology and Quality Assurance guidelines.
• Customer Advocacy: Champions the needs of the customer, ensuring that their pain points are addressed throughout the product development process and follows best practice for the development of the platform.
• Communication and Collaboration: Acts as a primary point of contact between functional stakeholders and the ServiceNow development team.
• Learning and Development: Stays up to date with the latest ServiceNow features and best practices.

Mandatory Skills

• ServiceNow – IT Service Management.

Experience

5-8 Years.

Applications from people with disabilities are explicitly welcome.