Real Estate & Customer Experience, Manager (Ciudad Juárez)

Real Estate & Customer Experience, Manager

Prologis

Responsibilities & Qualifications

• Ability to adapt to change and willingness to take on new company initiatives with a positive attitude.
• Identify additional revenue opportunities by demonstrating expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Own and maintain strong, long-term relationships with portfolio of customers.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Use technical tools (e.g., SalesForce) to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.
• Highly developed negotiation and management skills to ensure safe and well maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• 3 to 5 years of industrial/commercial real estate experience recommended.
• Work well with internal partners (leasing, accounting, construction, etc.) as part of an integrated customer service team.
• Strong interpersonal skills and ability to develop strong relationships with customers.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred.
• Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
• Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
• Strong mathematical and analytical skills.
• Requires a valid driver's license and ability to travel to multiple properties.
• As business dictates, able to work extended/adaptable hours (e.g., nights/weekends/on-call).
• Ability to multi-task, prioritize and work with minimal supervision while managing competing deadlines.
• Skilled in use of the internet, spreadsheets, relational databases, and word processing software.
• Process data and complete recurring variance reports.
• Create, compose, and edit written materials.

Employment Details

• Employment type: Full time
• Location: Juarez, Mexico

Benefits

Prologis provides a generous total rewards package and dedicates time and resources to leadership development. The company cultivates a culture rooted in diversity, equity, and inclusion, aiming to foster a sense of belonging among employees.