Director of Training & Quality Assurance - Call Center
INVEX
Invex is seeking an experienced Deputy Director of Training & Quality Assurance to oversee a dynamic Call Center. The role focuses on onboarding, ongoing development, coaching, and robust QA programs to lift customer satisfaction, agent performance, and compliance.
You will shape training content with Operations, Product, and HR, ensuring readiness and measurable improvements. Responsibilities include designing certifications, implementing new training and QA processes, and partnering with
#J-18808-LjbffrVacante publicada el 1 día atrás
Empleos similares que podrían interesarleBasado en la vacante Director of Training & Quality Assurance - Call Center en Naucalpan de Juárez, Méx.
$90,000 por año
...Customer Service Deputy Director with expertise in... ...metrics to oversee our Call Center operation. This position... ...measurable, and high-quality customer service to our... ...and capable leadership qualities and the ability to... ...modern service tools or training protocols. Represent...FormaciónContratoTrabajar en la oficinaINVEX
Naucalpan de Juárez, Méx.4 días atrás- ...number—no exceptions. As Director of Operations –you are directly... ..., productivity, and quality across multiple telecommunications... ...Partner seamlessly with HR, Training, QA, IT, WFM, Compliance and... ...in high-performance contact center or telesales outbound operations...FormaciónInicio inmediato
Avantive Solutions
Ciudad de México8 horas atrás - ...ESTAMOS EN BÚSQUEDA DE TALENTO ESTRATÉGICO DIRECTOR DE QUALITY ASSURANCE El QAP Director se centra en garantizar que los productos servicios y procedimientos internos cumplan con estándares de calidad, eficiencia y mejora continua. Su rol combina auditoría, control...FormaciónTemporalLunes a viernes
Importante empresa del sector
Naucalpan de Juárez, Méx.Hace 2 meses - ...the FBS Mexico's CAS Contact Center, responsible for customer... ...delivery, workforce strategy, quality assurance, and data-driven operational... ...championing a customer-first culture centered on delivering exceptional,... ...Career development and training opportunities Flexible...FormaciónTrabajar en la oficinaRemotoHorario flexible
Capgemini
Ciudad de México2 días atrás - ...relations, ensuring compliance with Mexican labor regulations. Training, learning & development and career planning. Performance... ...selection , ideally within tourism, hospitality, services, call centers/BPO or other fast-paced environments with ongoing staffing requirements...Formación
Talento Divergente
Ciudad de México7 días atrás $30,000 - $35,000
...performance. - Required Experience and Qualifications 8 to 10 years of Human Resources experience, preferably within a BPO / Contact Center environment. Strong knowledge of HR policies, employee relations, engagement strategies, and disciplinary processes....Tech Mahindra
Azcapotzalco, Ciudad de México4 días atrás- ...sales councils to share strategic views and ideas. Implement and manage training programs for the Sales Team. Manage and motivate multiple Sales Technicians, including conducting joint calls with end-users. Define and execute strategies to develop markets and...FormaciónTrabajar en la oficina
Gravotech México
Miguel Hidalgo, Ciudad de México2 días atrás - ...tasks will be essential in ensuring the quality and integrity of the screening process.... ...experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking... ...; Participate in employee engagement Training: Attend required internal trainings (e.g...FormaciónTrabajar en la oficinaLunes a viernes
LM Wind Power / GE
Ciudad de México14 horas atrás - ...for team performance, service quality, and adherence to... ...productivity metrics, including call volume, responsiveness, and scheduling... ...and monitor quality assurance standards for agent-facing interactions... .... ~ Paid Time Off. ~ Training & Development opportunities...FormaciónTrabajar en la oficinaRemotoHorario flexible
Capgemini
Ciudad de MéxicoHace 2 meses $90,000 por año
...Invex is looking for an experienced Training and Quality Deputy Director with expertise in Customer metrics to oversee our Call Center operation. A successful Deputy Director of Training & Quality Assurance will ensure that every Customer Service Agent is fully prepared...FormaciónContratoTrabajar en la oficinaINVEX
Naucalpan de Juárez, Méx.4 días atrás- ...Capgemini Mexico seeks a senior leader to head the CAS Contact Center for Farmers Insurance service brands. You will own end-to-end customer service delivery, workforce strategy, quality assurance, and data-driven decision making to meet brand targets. You will collaborate...Trabajar en la oficinaRemoto
Capgemini
Ciudad de México2 días atrás $15,300
...SUPERVISOR DE CALL CENTER (VENTAS / SECTOR EDUCATIVO)¿Buscas estabilidad, desarrollo profesional y comisiones reales? ¡Integra tu talento a Aliat Universidades , una de las redes educativas más importantes de México! Ubicación: Tlalnepantla (C. Viveros de Asís...FormaciónBecaTemporalTurno de mañanaTurno de tardeTrabajo por turnosAliat Universidades
Tlalnepantla de Baz, Méx.22 días atrás- Director de Agencia | Convocatoria Estamos seleccionando una cantidad limitada de personas exitosas y con visión de emprendedor, comercial y de liderazgo que quieran conocer una oportunidad para desarrollar su propio negocio. No buscamos empleados. Buscamos...FormaciónSueldo fijo
MetLife
Polanco, Miguel Hidalgo, D.F.1 día atrás - ...you'll pick up outbound cold-calling to gauge interest in new or improved... .../Founder, who will personally train you on their low-pressure,... ...yourself. You’ll: Cold-call U.S. business owners to find out... ..., retail, hospitality, call center, agency work, or similar) that...FormaciónTemporalTiempo completoRemoto
Atomic HR
Ciudad de México14 días atrás - ...DIRECTOR LEGAL CONTENCIOSO Buscamos un Director Legal Contencioso para liderar la estrategia jurídica y la gestión de los asuntos contenciosos de una organización con operación nacional. La posición requiere un líder jurídico con visión estratégica y sólida experiencia...FormaciónPráctica
Empresa Confidencial
Miguel Hidalgo, Ciudad de México2 días atrás $37,787.89
...ACERCA del rol Título del puesto: Director/a de Licenciatura en Medicina En este rol serás responsable de asegurar la calidad académica de la Licenciatura en Medicina conforme a los lineamientos institucionales y a la normatividad vigente, manteniendo en mejora...FormaciónAprendizTrabajar en la oficinaLunes a viernesUniversidad del Valle de México
Naucalpan de Juárez, Méx.1 día atrás- ...information as well as assisting employees while at work. This candidate should work closely with management in order to provide training for employees and establish ways to increase employee engagement. Responsibilities Research and analyze employee trends to understand...Formación
Money, Inc.
Ciudad de México4 días atrás - ...Reporting directly to the VP, General Manager of Hill's Latam, the Director of Professional Veterinary Affairs leads the regional... ..., and regulatory insights. Oversee technical and scientific training, the country technical helpline, and the approval of all technical...Formación
Colgate-Palmolive
Ciudad de México4 días atrás - ...Business teams to execute the migration plan effectively. • Lead and manage the local migration team, ensuring operational readiness, training completion, and disciplined execution of migration activities. • Act as the primary point of contact for local delivery risks,...Formación
Scotiabank
Ciudad de México3 días atrás - ...Associate Director, Revenue Cycle Management Services (RCMS) Impact Advisors Mexico Location... ...internal stakeholders. · Ensure high-quality delivery aligned with engagement scope,... ...gaps. · Support onboarding, training, documentation, and knowledge management...FormaciónTiempo completoTrabajar en la oficinaTrabajo híbridoLunes a viernes
Impact Advisors Mexico
Benito Juárez, Ciudad de México2 días atrás - ...Founded in 1933 at the call of Albert Einstein... ...unable to access quality support services... ...The Country Director’s core responsibilities... ..., including trainings and briefings that... ...motivated staff. Coach, train, supervise and... ...our clients at the center of everything we do...FormaciónTrabajar en la oficina
International Rescue Committee
Ciudad de México4 días atrás - ...culture. GENERAL PURPOSE OF JOB The Director, Investment, Social is responsible for... ...employee development and retention, including training and goal setting. They will lead the... ...KEY RESPONSIBILITIES Establish a center of excellence that efficiently executes...FormaciónTrabajar en la oficinaRemoto
Quad/Graphics
Ciudad de México1 día atrás - ...Implementation & Go-Live · Support testing and user acceptance activities across imaging platforms and integrations. · Coordinate training activities and go-live support for clinical and technical end users. · Support cutover planning and post-go-live stabilization....FormaciónTiempo completoFin de semana
Impact Advisors Mexico
Benito Juárez, Ciudad de México2 días atrás $17,000
...able to work with a high degree of autonomy. What We Offer Monthly salary: MXN $17,000 Full-time position from Monday to Saturday · Training · Professional development We are looking for someone who goes beyond managing daily tasks: someone who takes ownership, leads...FormaciónTiempo completoGRUPO ROCO-DAHA S DE RL DE CV
Miguel Hidalgo, Ciudad de México2 días atrás- ...looking for an experienced Aftersales Technical & Operational Training Supervisor to lead the development and execution of training programs... ...operational training programs for dealer and field teams. Train personnel on EV, hybrid, and conventional powertrain systems,...FormaciónTrabajo híbrido
Zeekr México
Ciudad de México2 días atrás - Helvex, es una empresa Mexicana, líder en el sector de productos para el hogar baños y cocinas, como grifería, muebles de baño, accesorios y soluciones hidráulicas con más de 75 años de experiencia en el mercado. Valoramos la innovación, la calidad y el compromiso con ...FormaciónBecaTrabajar en la oficinaTrabajo híbridoSin agenciaLunes a viernes
Grupo Helvex
Azcapotzalco, Ciudad de México8 horas atrás - ...areas such as Supply Chain, Revenue Cycle, Clinical Optimization, Quality, Labor, and Physician Enterprise Services. Your... ...~5 vacation days before completing your first year. ~ Paid training and continuous mentorship. Ready to bring your expertise...Formación
Impact Advisors Mexico
Ciudad de México8 horas atrás - ...programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • We love to celebrate success, which is why...FormaciónPrácticaMiguel Hidalgo, Ciudad de MéxicoHace un mes
- ...Leadership: Reports directly to the Director of Global Consumer & Commercial apps... ...processes and best practices to enhance service quality partnering with external Capability... ...according to Leadership skills. • Specialized training according to the role. • Learning...FormaciónPrácticaMiguel Hidalgo, Ciudad de México6 días atrás
- ...junior engineers. Ensure compliance with quality and safety standards. Collaborate... ...offer: ~ Benefits Over law Saving found Training Christmas bonus over low Development... ...class production facilities and service centers across the globe, we are a globally diverse...Formación
E520 Sulzer Pumps México, S.A. de C.V.
Cuautitlán, Méx.4 días atrás
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Director of Training & Quality Assurance - Call Center. ¡Sea el primero en aplicar!
Búsquedas relacionadas
- director de ti Naucalpan de Juárez, Méx.
- jefe de control de calidad Naucalpan de Juárez, Méx.
- director supply chain Naucalpan de Juárez, Méx.
- jefe medio ambiente Naucalpan de Juárez, Méx.
- jefe de monitoreo Naucalpan de Juárez, Méx.
- director operativo Naucalpan de Juárez, Méx.
- jefe de facturación Naucalpan de Juárez, Méx.
- director comunicaciones Naucalpan de Juárez, Méx.
- jefe recibo Naucalpan de Juárez, Méx.
- jefe credito cobranza Naucalpan de Juárez, Méx.