Help Desk Analyst (Santiago)

About the Role

We are recruiting a Helpdesk Technician. You will provide first level of technical support to our agents, helping them solve the different questions and problems they may have.

To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service.

Responsibilities

• Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System.
• Receive incoming calls/chats and make outgoing calls providing excellent customer service related to web support assistance.
• Create usernames and passwords for the authorized agents, correspondents, and corporate stores working via internet.
• Assign authorized permissions.
• Approve and register PCs.
• Conduct web site training.
• Provide remote connection assistance.
• Report errors in the web page web support.
• Review computers to ensure requirements verification.

Qualifications

• Excellent communication skills in English and Spanish.
• Customer service experience.
• Excellent phone etiquette, data entry, and attention to detail.
• Positive attitude, team player, patient with clients.
• Work experience in IT background or interest in IT is a plus.
• High knowledge of the Office Pack.
• Excellent communications skills (both oral and written).

Benefits

• Competitive salary.
• 1 month of Aguinaldo (Christmas bonus).
• 15 days' vacation.
• Life insurance.
• Food vouchers.
• Work-life balance.

Equal Employment Opportunity

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.