Senior Front Office Manager

About Us

Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.

Job Description

The Senior Front Office Manager is responsible for leading and overseeing all Front Office operations, ensuring attentive, courteous, and efficient service to all guests during check in, throughout their stay, and at checkout, while maximizing room revenue, occupancy, and overall guest satisfaction. The Front Office Manager directs the Front Desk team, establishes departmental standards, and ensures seamless coordination with other hotel departments to deliver a consistently exceptional guest experience.

Responsibilities:

• Lead, supervise, and develop the Front Office team, ensuring all associates greet and welcome guests in accordance with Highgate Hotel standards.
• Establish service protocols to address guest inquiries about hotel services, facilities, and hours of operation in a timely and professional manner.
• Coordinate closely with Sales, Reservations, and Operations regarding all in house groups to ensure seamless arrival, stay, and departure experiences.
• Ensure full mastery and correct operation of all Front Desk computer systems (PMS), and act as the department's system administrator and point of contact for related issues.
• Prepare and manage the Front Office departmental budget, monitoring labor costs, supplies, and operational expenses.

Requirements:

• Bachelor’s degree in Tourism/Hospitality management or related degree.
• 3+ years of experience as a Front Office Manager.
• Opera Experience preferred.
• Advanced English is required.
• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits:

• TN Visa provided.
• 72,000 USD Annual Gross Income.
• Annual discretionary bonus of up to 15% of your earned base salary.
• Flight from home city to USA.
• $50 cell phone reimbursement.
• Housing options available, including single or double occupancy. $850/month for double and $1,750-$1,950/month for single, covering all utilities and WIFI.