Order Management & Fulfillment Manager (Santa Catarina)

Country

Mexico

Location

LOC5002: Carrier - Plant B, Carretera a García Km. 1.3, Parque STIVA, Santa Catarina, 66350 Mexico

About the role

Carrier General SIOP has a role open for an Order Management & Fulfillment Manager to drive customer on-time-delivery for the Commercial HVAC business in Mexico. Partnering closely with Manufacturing, Supply Chain, and Customer Services, the manager will play a critical role in driving customer delivery assurance and delivering world class customer satisfaction across all aspects of our operations.

Key Responsibilities

• Partner with Operations to align, forecast and convert revenue targets.
• Drive customer on-time-delivery metric, aligned with customer expectations.
• Align manufacturing dates with operations, driven by revenue and customer commitment.
• Partner with customer service to manage escalations and priorities, driving execution with Operations.
• Follow-up materials readiness with supply chain, aligning actions to mitigate risks.
• Follow-up invoicing trigger and execution.
• Manage inventory levels and collaborate with supply chain teams to maintain optimal stock levels while minimizing holding costs.
• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.
• Foster strong relationships to ensure smooth customer services, operations, and supply chain integration.

Requirements

• Bachelor’s degree: Degree in Supply Chain Management, Business Administration, or Engineering (advanced degree preferred).
• Advanced English: Strong command of both written and spoken English in a professional setting.
• Experience: 5+ years in order management, customer fulfillment, supply chain management, or operations, ideally in a fast-paced environment.
• Analytical and problem-solving skills: Proven track record of driving process improvements and operational efficiencies.
• Exceptional communication and interpersonal skills: Ability to interact effectively with different teams and levels within the organization.
• MBA: Master of Business Administration.
• Grado avanzado o certificación en gestión de la cadena de suministro: Por ejemplo, APICS CPIM, CSCP.

Benefits

• Have peace of mind and body with our health insurance.
• Drive forward your career through professional development opportunities.

Equal Employment Opportunity

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.