Senior Manager, Quality Assurance (Santa Catarina)

Quality Assurance Manager

Location: Santa Catarina, Nuevo León, Mexico. Work schedule: 7:00 AM - 4:00 PM, Mon - Fri. Company: Carrier Integral Corporation.

Key Responsibilities

• Lead the execution of our Carrier Excellence Operating System , aiming for Gold-level achievement and world-class maturity in Zero Escape Assessment , while maintaining ISO 9001 certification .
• Ensure compliance with control plans for all manufactured products, continuously improving key quality indicators including Escapes, COPQ, Scrap, FPY, and SPPM .
• Address customer feedback effectively through Safe Launch and Fast Response processes, ensuring timely resolution of findings across departments while enhancing customer satisfaction.
• Drive supplier development and compliance with the Supplier Quality Manual , fostering a network of high‑performing suppliers.
• Implement the Process Certification program across internal and supplier processes to reinforce quality and consistency.
• Mentor and develop employees in the Carrier Excellence Operating System and quality control processes, fostering a culture of continuous improvement.

Requirements & Qualifications

• Education : Bachelor's degree in Engineering or a related field.
• Experience : Minimum of 5 years in a management role within Quality Assurance.
• Industry Expertise : At least 5 years in the manufacturing sector, including supplier management, process control, launches, and warranty management.
• Skills :
  • Hard Skills : APQP, Quality Management Systems, Core Tools (FMEA, SPC); OPEX Certification (desirable); Black Belt (desirable).
  • Soft Skills : Change management, analytical thinking, effective communication, negotiation, dynamic leadership.
• Technical Proficiency : Advanced computer skills.
• Language : Fluent English proficiency (written & spoken).
• Regulatory Knowledge : Strong understanding of ISO 9001 standards and quality regulations.

Benefits

• Health insurance that promotes peace of mind and well‑being.
• Professional development opportunities to advance your career.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.