Bpo Jr. Trainer (Tijuana)

Conducts orientation processes for new hire agents and creates essential presentations tailored to program requirements. Facilitates learning plans to prepare company members to fulfill tier 1 tasks while accommodating the needs of learners and the company. Identify learning opportunities and training gaps.

Responsibilities

• Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support the operation.
• Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
• Gauge effectiveness of the training content and communicate areas of opportunity in all training-related activities.
• Use LMS platforms to assign and complete courses and export results.
• Manage training administrative duties including payroll, risk documentation, attendance tracking, adhering to consequence matrices, and conducting necessary discussions with Ambassadors.
• Provide feedback to Ambassadors following SMART methodology.
• Supervise, support and engage with Ambassadors as needed.
• Develop training analysis, projects and initiatives to enhance the development of program agents.

Requirements

• Bachelor's degree (Desirable)
• Advanced English level
• Specialized knowledge:
  • Basic Instructional Design
  • Basic LMS knowledge
  • Basic knowledge on Authoring tools (e.g., Articulate 360)
  • Computer knowledge
  • Microsoft Office (Excel, Word, PowerPoint, Forms, Outlook, Teams)
  • Google Slides
• Experience: 1 to 3 years in training or education-related fields
• Service oriented
• Problem solving
• Attention to detail

Benefits

• Competitive weekly