Sales Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

The Sales Support Specialist provides operational and administrative support to the Business Development and Sales teams across Ground, Air, and Ocean products. This role is responsible for customer onboarding, quotation management, contract administration, reporting, lead management, and cross-functional coordination to ensure an efficient customer experience and support commercial growth initiatives support across Ground, Air, and Ocean products.

Key Responsibilities

1. Customer Onboarding & Account Implementation

• Coordinate onboarding activities for Ground, Air, and Ocean accounts.
• Manage the collection and validation of customer documentation and forms.
• Coordinate MDM setup and MOIRA role creation.
• Support Finance processes, including credit setup and AR role activation.
• Coordinate Power of Attorney (POA) and insurance setup with relevant teams.
• Assist in the development and completion of customer SOPs alongside Business Development and Implementation teams.
• Manage MyCEVA onboarding activities, including customer access, training, quotation, booking, and tracking functionalities.

2. Quotation Management

• Handle spot quote requests for Air, Ocean, and Ground transportation using approved pricing tools and systems.
• Prepare and distribute customer quotations to Business Development teams and clients.
• Maintain customer tariffs and rate updates.
• Administer Ground tariff setup and maintenance within MyCEVA.
• Ensure pricing accuracy and compliance with commercial guidelines.

3. Ocean NRA Administration

• Complete NRA documentation and submit required filings for FMC validation.
• Track approval status and coordinate operational activation.
• Maintain accurate records and compliance documentation.

4. Legal and Contract Management

• Upload contracts, NDAs, financial agreements, and related documentation through SharePoint.
• Coordinate reviews and approvals with Legal teams.
• Monitor contract execution timelines and follow up with stakeholders to ensure completion.

5. Customer Reporting & Business Intelligence

• Develop and deliver operational and financial reports for assigned accounts.
• Support customer business reviews by providing performance metrics and insights.
• Collaborate with BI teams to automate reporting processes and increase efficiency.
• Analyze data and identify trends to support business growth and customer satisfaction.

6. Lead Management

• Manage and monitor sales leads from receipt through assignment and follow-up.
• Ensure timely registration, tracking, and reporting of opportunities.
• Support Business Development teams with lead performance analysis and pipeline visibility.
• Maintain data integrity within CRM and commercial reporting tools.

Qualifications

• Bachelor's degree in Business Administration, International Business, Logistics, Supply Chain, Finance, or a related field.
• at least 1 year of experience in Sales Support, Customer Service, Freight Forwarding, Logistics, or Supply Chain environments.
• Knowledge of Air Freight, Ocean Freight, and Ground Transportation operations.
• Experience with pricing processes, tariffs, quotations, and customer onboarding.
• Familiarity with CRM, ERP, Power BI, SharePoint, and transportation management systems.
• Advanced English communication skills (written and verbal).