Area Shift Manager, Last Mile Operations (Chihuahua)

Basic Qualifications

• A completed Bachelor's Degree or 2+ years Amazon experience.
• 2+ years of experience in a role with similar responsibilities.
• 1+ year of direct management experience for employees and their performance.
• English Intermediate-Advanced (B2+).
• Fluent in Spanish, both written and verbal.

Job Specifics

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime both in peak season and as needed.

Key Job Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to maintain high quality and productivity, ensuring business objectives are met across all shifts.
• Support and lead a team, handling administrative work while building and supporting a strong team culture.
• Analyze performance and suggest process improvements to optimize work and improve customer service.
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity.
• Collaborate with other managers to standardize shift processes.

A Day in the Life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site, while monitoring and maintaining process efficiency. Daily tasks will include prioritizing routine team management and operational tasks, addressing individual escalations, conducting process improvement work, and planning large‑scale operational contingencies.

Working with colleagues in other teams and external partners ensures we stay on track to meet customer demands and targets. This involves analyzing data and performance metrics with leaders in your business area and discussing operational implications of technical improvements with engineers.

About the Team

Amazon Logistics, or AMZL, handles last‑mile delivery duties in partnership with third‑party distribution businesses. We use creative thinking and continuous improvement initiatives to move millions of products into customers’ hands, focusing on smooth delivery experiences and new concepts such as Amazon Fresh, Prime Now, and Amazon Restaurants. The team includes associates working ‘under the roof’ who process products for dispatch and ‘on the road’ drivers working with Amazon Flex. Operations run 24/7, and we continually raise the bar for customer experience while reducing our carbon footprint with cutting‑edge vehicles and technology.

Additional Requirements

• MBA or similar.
• Experience using Lean manufacturing methodologies.
• Previous experience as Project Manager.
• Experience managing department KPIs and driving results.
• Bachelor’s degree in business, engineering, operations, supply chain, transportation or related field.
• Logistics background from an operations environment, preferably from First‑Middle Mile Ops.
• Advanced English proficiency (C1+).