Business Process Manager

Business Process – Manager – Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A Business Process Manager who wants to work in a collaborative environment? As an experienced Business Process Manager, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: Making an impact that matters for our clients, our people, and society.

Work you’ll do/Responsibilities

At Deloitte, you’ll collaborate with top professionals to solve complex problems. In this role, you will leverage your technical proficiency, business acumen, and communication skills to deliver high-quality solutions. As a Manager you will contribute to the growth and success of Deloitte Consulting LLP and the Human Capital Portfolio through:

• Working closely with leadership to be part of client/stakeholder meetings to understand business requirements (Client & stakeholder), share process insights and work on business needs.

• Managing multiple medium sized engagements, independent decision-making, guiding policy development, and fulfilling staffing requirements.

• Maintain collaboration with cross functional teams for process improvement and issue resolutions.

• Ensuring adherence to best practices and facilitate process improvements/ cost reduction initiatives.

The Team

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Qualifications

Required

• 10+ years of consulting and/or industry experience.

• Completion of course of study/Egresado in Computer Science/IT/Computer Engineering, or any pertinent field or industry, or equivalent years of experience.

• Responsible for client and team management, including proactive value creation activities.

• Support sales activities, account management, and project planning.

• Advanced English level.

• Extensive knowledge and hands-on experience in the US payroll domain and processes.

• Strong experience with SAP, Oracle, or Workday HCM cloud payroll applications.

• Proven experience in leading, managing, training, and coaching teams in large-scale payroll operations.

• Strong client relationship management and executive-level communication skills, with the ability to manage key stakeholders effectively.

• Strong understanding of process KPIs, SLA reporting, quality metrics, and continuous improvement initiatives to drive operational excellence.

• ITIL trained (Or awareness of ITIL standards will be an added advantage).

• Proficient in 1 or more IT Service Management Tools (Service Now, JIRA etc.).

• Proficient in 1 or more Reporting Tools.

• Proficiency in MS Office Tools.

Applicants must be legally authorized to work in Mexico at the time of hire; limited sponsorship may be available for this role based on business needs and applicable law.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute to their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect, and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Accommodations

We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at Ver el correo electrónico en click.appcast.io

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.