Guest Operations Outer Area Coordinator - Match Day Only

Guest Operations Outer Area Coordinator - Match Day Only

Department: EVS - Match Day Only

Employment Type: Fixed Term Contract

Location: Monterrey

Reporting To: Senior Manager, Guest Operations & Stadiums

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26 will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

THE POSITION

This role is designated as match day only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the Guest Operations Stadium Manager, the Guest Operations Outer Area Coordinator will be a key member of the FIFA26 Guest Operations team, and work in close collaboration with Transport, Safety & Security, Guest Relations, and other key individuals responsible for delivering key VVIP operations at the assigned stadium.

The main responsibilities and oversights of the Guest Operations Outer Area Coordinator for the FIFA World Cup 26 include:

• Guide and support the arrival flow of VVIP guests, ensuring prompt greeting and clear navigation to entry points.
• Utilize VVIP guest tracking tools to ensure guests are accurately directed to their designated departure points post-match.
• Coordinate with security and event staff to ensure smooth guest entry, while maintaining a high level of professionalism and confidentiality.
• Maintain effective communication with other team members, stadium staff, and security to facilitate the smooth movement of guests during arrivals and departures.
• Proactively identify and resolve any crowd control issues, ensuring selected guests can navigate to their entry and departure points.
• Proactively troubleshoot issues on-site and report incidents promptly to the Guest Operations Stadium Manager.

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Bachelor's degree in a relevant field (event planning, sports management)
• Educational programs focusing on International Organizations or Sport Management preferred, but not required

Work Experience

• 2+ Years Hospitality and Guest Management Experience, with Operational Experience
• Solid knowledge and experience in stadium operations, VVIP guest experience and hospitality.
• Experience supporting VVIP hospitality programs at major sporting events

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint)

Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.