Hrs Team Lead - Hr Services & Successfactors (Xico)

HRS Team Lead – HR Services & SuccessFactors

We are looking for an experienced HR Services professional with strong expertise in SAP SuccessFactors to lead a high‑performing HR operations team supporting global stakeholders. In this role, you will oversee day‑to‑day HR service delivery, drive process improvements, ensure SLA compliance, and lead a team responsible for employee data management, benefits administration, payroll support, and HR operations.

Responsibilities

• Lead and coach a team of HR specialists and analysts within a Shared Services environment.
• Ensure timely and accurate delivery of HR services while monitoring key operational metrics and SLAs.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
• Act as the primary escalation point for complex HR cases and stakeholder inquiries.
• Perform quality reviews and support audits to ensure data integrity and compliance.
• Manage SuccessFactors administration: navigate and maintain employee data within SuccessFactors Employee Central, perform data corrections, manage HR transactions, support mass data uploads and organizational changes, participate in data replication processes between SuccessFactors and downstream systems, create and validate reports, and conduct quality checks, audits and data validation activities.

Qualifications

• 6+ years of experience in HR Operations, HR Shared Services, or Employee Services.
• Proven experience leading HR teams in a global or regional environment.
• Strong knowledge of HR case management and ticketing systems (ServiceNow experience highly preferred).
• Experience managing HR processes through a Shared Services model with a strong focus on SLAs and service excellence.
• Advanced English communication skills.
• Excellent stakeholder management, coaching, and problem‑solving abilities.
• Adecuado candidate profile: an HR Operations leader who thrives in a fast‑paced Shared Services environment and enjoys combining people leadership with hands‑on expertise in SuccessFactors and HR technology.

If you're passionate about delivering exceptional HR services, improving processes, and leveraging SuccessFactors to drive operational excellence, we'd love to hear from you.