Technology Services Category Manager

Technology Services Category Manager Description - Job Summary

The Technology Outsourced Services (TOS) category encompasses a broad range of subcategories that cover non-product spend areas critical to HP’s business operations. This category specifically includes sourcing and management of outsourced IT services and solutions including Application Development and Implementation, Application Maintenance and Support, Infrastructure Services, and Cybersecurity services. Additionally, the Business Administration subcategory entails PM/PMO services, backoffice administrative services, and general analytics. Category Managers in this area focus on optimizing supplier relationships, ensuring service excellence, and driving innovation to support HP’s technology infrastructure and operational efficiency.

Responsibilities

• Lead a complex supply chain sub-category and assume responsibility for the development and execution of sourcing strategies that contribute to the achievement of strategic vision and goals.
• Conduct complex data and industry analysis, including costs analysis, competitive analysis, etc., and report results to senior management to aid in data-driven decision making.
• Liaise with senior stakeholder to understand business priorities and translate them into supply chain strategies, and influence the industry and marketplace within moderately complex marketplace categories.
• Collaborate with cross-functional teams to analyze existing business processes and develop and utilize supply chain, business, and financial modeling tools.
• Drive supply base optimization by leading complex supplier selection activities and negotiating acceptable contracting outcomes using known solutions.
• Hold responsibility for day-to-day operations of large, moderately-complex suppliers, and partner with them in minor strategic development.
• Collaborate with senior management to ensure that the company's procurement policies are followed and that compliance metrics are met or exceeded.
• Identify challenging contract risk areas using cause and effect thinking, advise senior level business leaders on all contract risk areas, and provide inputs on risk mitigation, business continuity, cost management and operations strategies.
• Assess current and evolving business models in the marketplace, and leverage the insights to engage with stakeholder managers and grasp business priorities and translate them into actionable procurement plans.

Education & Experience

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in procurement, supply chain, or a related field.

Preferred Certifications

• NA

Knowledge & Skills

• Strong knowledge of indirect categories such as labor-based outsourced IT services
• Expert-level negotiation and business strategy capabilities
• Proven ability to influence and consult with executives and senior stakeholders
• Ability to provide innovative solutions to complex issues
• Deep knowledge of supply chain, financial modeling, and business strategy tools
• Exceptional communication, analytical thinking, and problem-solving skills
• Experience managing complex supplier ecosystems and delivering transformational outcomes
• AI Fluency Cross-Org Skills

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital and AI Fluency
• Customer Centricity

Data Analytics Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Supply Chain & Operations

Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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