Operations & Dispatch Manager

We're looking for an Operations Manager to run the day-to-day operations of a growing home services company specializing in garage door installation and repair. You will be the owner's second-in-command, managing technician schedules, handling customer communications, preparing estimates, processing payments, and keeping the business running smoothly from end to end.

This is a high-responsibility, customer-facing role. You will be the first voice many customers hear, the person coordinating field technicians in real time, and the one making sure every job is scheduled, followed up on, and closed out correctly. If you are organized, outgoing, genuinely great with people, and comfortable owning operations without being micromanaged, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Operate as the owner's right hand with direct influence over how the business runs day to day
• Join a growing home services company with a strong local reputation and a clear path to scale

What You'll Work On

Scheduling and Dispatch

• Schedule customer appointments and dispatch technicians based on location, availability, and job type
• Manage daily technician schedules and adjust in real time as jobs are completed, delayed, or added
• Coordinate with field technicians throughout the day to ensure jobs are running on time and customers are informed

Customer Communication

• Answer inbound customer calls and serve as backup support during high call volume periods
• Communicate professionally and warmly with customers from first contact through job completion
• Resolve customer issues, complaints, and follow-up requests with a solutions-first approach

Sales and Estimates

• Prepare estimates and quotes based on job requirements and pricing guidelines
• Follow up on open sales opportunities and convert inquiries into booked appointments
• Support the owner in closing jobs and maintaining a healthy conversion rate on inbound leads

Invoicing and Payments

• Create invoices and process customer payments accurately and on time
• Maintain clean financial records and flag discrepancies or outstanding balances

CRM and Administrative Management

• Maintain accurate and up-to-date customer records in Jobber or a similar CRM
• Keep job notes, schedules, and customer history organized and accessible
• Assist with general administrative and operational tasks as the business grows

What You Bring

• Excellent spoken and written English communication skills with a warm, professional, and confident phone presence
• Experience in dispatching, scheduling, or operations management in a service-based business
• Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred
• Proficiency with CRM platforms; Jobber experience is a strong plus
• Strong organizational skills with the ability to manage multiple priorities and real-time schedule changes simultaneously
• Comfortable speaking with customers, handling objections, and following up on sales opportunities
• Proactive, dependable, and self-directed with the ability to own operations without constant oversight
• Genuine interpersonal skills with the ability to build trust quickly with both customers and field technicians

Nice to Have

• Prior experience as an operations manager, office manager, or dispatcher in a home services company
• Familiarity with Jobber, Housecall Pro, ServiceTitan, or similar field service management platforms
• Experience handling customer escalations and resolving service complaints professionally
• Background supporting a small business owner or serving as a second-in-command in a lean team environment

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) introducing yourself, describing your experience in operations or dispatching, and giving an example of how you handled a scheduling conflict or customer issue under pressure

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are organized, people-oriented, and want to be the operational backbone of a growing home services business with real ownership and direct impact, this role gives you the responsibility and the trust to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.