Digital Products Technical Support Expert (Guadalajara)

The Digital Products Technical Support Expert is responsible for the complete management of a customer support request from the reception of the request until the final resolution.

Your Mission

• Track customer and internal support requests
• Document problems encountered and provided solutions
• Develop and maintain a knowledge base
• Monitor and respect deadlines in processing requests
• Compile data to produce reports that will provide KPIs about support quality and effectiveness
• Maintain, master and improve support tools
• Help carry out system tests before delivering the production or correction to the customer

Your Profile

Essential Requirements

• Strong communication skills to foster trust-based relationships with customers
• Ability to listen, comprehend, and demonstrate patience
• Excellent proficiency in spoken and written English
• Mastery of Windows Server operating system

Preferred Assets

• Familiarity with cloud computing
• Proficiency Spanish and English
• French is a plus
• Knowledge of network architecture
• Understanding of databases and SQL
• Familiarity with the Linux operating system

Contract Type

Permanent

Country

MEXICO

Location

Guadalajara