Analyst,implementationand Integration (Cuauhtémoc)

Analyst, Implementation and Integration – Mexico City

Are you keen to unleash your potential in a global business that is redefining the financial services sector? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Analyst, Implementation and Integration.

Western Union powers your pursuit.

The analyst’s role is to provide project management support for all Quick Collect implementations and biller changes that involve IT work. The Analyst is responsible for new, enhancement and maintenance projects for clients that may result in protected revenue, cost reduction, increased efficiencies for the client and/or the reduction of recurring issues for the client.

Role Responsibilities

• Requirements Gathering – interacting with client technical and non-technical resources to identify and document requirements and specifications.
• Project documentation (i.e. Statement of Work, Fastrack, Deployment Plan, etc.)
• Coordinate with internal project teams (i.e. Development, Sterling, QA, etc.) and act as central point of communication to and between sales, support, operations, internal/external technical resources and client.
• Establish client support relationship within the client’s organization to ensure the services being implemented meet the expectations and needs of the client.
• Manage timelines and deliverables.
• Overall support for the duration of the project.
• Coordinate testing of the product or services requested by client.
• Schedule and coordinate with client and IT for production deployment.
• Postproduction support for the first two weeks post deployment.
• Interact with team members and provide support to meet team goals and objectives.

Role Requirements

• 2 years of experience as a support specialist to understand the payments landscape.
• Spanish and English fluent is mandatory.
• Providing exceptional support and having handled and resolved client issues.
• Excellent verbal and written communication skills. Exemplary attention to detail, and solid judgement/ critical thinking are required. You’re able to maintain long-standing relationships with our billers.
• Ability to manage different projects at the same time and be versátil to work with changing priorities. Strong organizational skills to be able to track current status of all projects.
• Able to effectively respond to questions from clients and internal/external partners.
• Work comfortably in a highly complex environment.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Your Mexico specific benefits include:

• Grocery vouchers
• 2 personal days off
• Special days for marriage
• Christmas bonus (30 days)
• 24/7 Virtual Medical Assistance

Our hybrid work model

Western Union values in‑person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face‑to‑face, we are better able to learn from our peers, problem‑solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer‑centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy‑to‑use products and services for our digital and physical financial ecosystem that help our customers move forward.