Test Midot Lite: (Suroccidente 2) (Zapopan)
Link-Worldwide
Propósito general
Atender solicitudes vía telefónica, correo electrónico y TEAMS de servicio técnico, dar soporte y solución remota a usuarios de la empresa que presentan problemas con sus equipos de cómputo y/o utilerías instaladas. Siendo el primer punto de contacto con los usuarios para solicitudes al área de operaciones de sistemas.
Funciones principales
Solucionar incidentes y problemas de soporte técnico para los usuarios de la empresa, atendiendo a los usuarios finales de la empresa vía telefónica por medio del IVR Data Voice, correo electrónico Outlook y TEAMS MS, para mantener la continuidad operativa de las herramientas y/o aplicativos que utilizan los usuarios de la empresa para su operación diaria.
Aplicar las políticas y procesos corporativos definidos por la Dirección de TI para los usuarios de la empresa, garantizando que los usuarios utilicen las herramientas de trabajo asignadas por el área de TI verificando en cada solicitud que sus equipos estén dentro de los estándares marcados por la empresa, apoyándose en sistemas como Active Director para dar cumplimiento a las auditorias interna como externa.
Analizar el uso de los sistemas institucionales, utilizando las herramientas y/o aplicativos; Service Desk, Data Voie, Service Manager, JIRA, Directorio Activo para garantizar la continuidad operativa de las herramientas de la empresa que son utilizadas por los usuarios finales para sus actividades diarias.
Validar la creación, canalización y seguimiento de incidentes de la vertical de TI, registrando las solicitudes / incidentes en los sistemas de Tiketing Service Manager y/o JIRA, que el usuario final requiere por los medios de contacto (E-mail, IVR y TEAMS), para contar con una administración y gestión de la atención en la misma vertical TI, mediante el número de folio para el seguimiento de 2° y/o 3er. Nível de atención (ITIL) dependiendo de la problemática reportada.
Conocimientos generales
- Paquetería de O365
- Herramientas de tiketing (JIRA, Service Manager)
- Directorio Activo
- IVR
- Interacciones remotas con usuarios finales
Habilidades
- Responsabilidad
- Pensamiento analítico
- Comunicación asertiva
- Creatividad
- Empatía
- Cumplimiento a normatividad
- Trabajo en equipo
Requerimientos
- Licenciatura o pasante en informática
- Ingeniería o pasante en sistemas
- Carrera tecnológica en informática o campo afín
- Experiência 2 años en mesas de servicio, soporte técnico, con múltiples turnos o sedes
- Certificaciones opcionales
- ...QA Engineering Mgmt 2 Develops, implements, and maintains technical quality assurance and control systems and activities. Manages... ...implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of...Test
- ...including requirements refinement, feature design, implementation, testing and operational support of the deployed software. A day in... ...non-internship professional software development experience ~2+ years of non-internship design or architecture (design patterns,...TestPráctica
- ...Programmer/Analyst 2 Qualifications Bachelor’s degree in Computer Science or equivalent degree field Minimum 2 years of experience Responsibilities Full-Cycle Development: Develop, test, and deploy web applications from front to back. Problem Solving:...Test
- ...from requirements gathering and analysis to design, development, testing, and implementation. If you are a technical professional with... ...reputed university, with a proven academic records. Minimum of 2+ years of IT experience. A collaborative team player with excellent...Test
- ..., technology, and AI. Responsibilities Record and analyze test results, comparing them against expected outcomes to ensure high... ...Details Job Title: Lead Consultant Primary Location: Mexico - Zapopan Schedule: Full-time Education Level: Bachelor's /...TestTrabajo de veranoTiempo completo
- ...Location: Zapopan, Jalisco, Mexico Job ID: R-232563 Date posted: 28/07/2025 Introduction... ...planning, analysis, design, development, testing, and implementation of solutions, working... ...analysis, and implementing comprehensive test plans. You’ll analyze system environments...TestPrácticaTrabajar en la oficinaTrabajo híbrido3 días a la semana
- ...Production Test Technician 2 Production Test Technician : Performs the set‑up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Determines and may develop test specifications, methods and procedures from blueprints...Test
- ...shipments accordingly and keeping the service level of agreement of 2 hours since initial request. Create orders (CSOs & SSOs) in... ...and validate orders in E‑order platform. Perform data quality test and report requestors errors on a weekly basis. Keep the internal...TestTiempo completo
- ...Requirements ~5-7 years of experience relevant to this position including 2 years consulting experience preferred. ~ Undergraduate degree... ...customers to remediate highest priority gaps. Evaluate and test client business processes, IT controls and identify areas of risk...Test
$53,000
...MANUFACTURING TEST ENGINEER - HYBRID - GUADALAJARA Required Education and Experience Bachelor's degree in electrical engineering... ...Saving Founds. Medical Insurance. Stocks. Hybrid work: 2 day home office. Additional Information Tipo de puesto: Tiempo...TestTiempo completoContratoDesde casaRemotoTrabajo híbrido- ...java / python; SQL/data modeling; python for AI/automation. Proven SDLC excellence: code quality, reviews, version control, CI/CD, testing, and release engineering. Excellent written and verbal communication; English fluency. Preferred/Technical Skills AI/ML/...Test
- ...Position Title Warehouse Associate I - MX-2 Overview En Niagara, estamos buscando miembros del equipo que quieran formar parte... ...to ensure timely and accurate service to the customer base. Test and monitor resin and spring water. Coordinate preload activities...TestPrácticaInicio inmediato
- ...Enterprise IT teams on Vaulting best practices and secure access workflows. Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments. Core Technical Requirements Must-Have: 3+ years of experience in Systems...Test
- ...monitoring, metrics, and operational excellence practices for high-availability systems Define and enforce code quality standards, testing strategies, and documentation requirements across projects Proactively identify and resolve complex technical challenges while...TestPráctica
- 110 Cisco Systems de Mexico, S.A. de C.V. is seeking a Structural Test Development Engineer to support NPI products at our Mexico... ...Ideal candidates will have a Bachelor’s degree in engineering, 2+ years of experience, and Python programming skills. Join us in driving...Test
- ...Link-Worldwide seeks a QA Engineering Mgmt 2 in Mexico, Jalisco. You will develop and maintain quality assurance systems, manage team activities, and ensure adherence to standards for product testing and evaluation. Responsibilities include staffing decisions, training...Test
- ...Cisco Systems, Inc. is looking for a Structural Test Development Engineer to support NPI products at our manufacturing sites in Mexico... ...candidate should have a Bachelor's degree in engineering, at least 2 years of manufacturing engineering experience, and basic...Test
- ...business requirement documentation which can include use cases, process flows, and system interface diagrams. Develop comprehensive test plans with users, coordinate test activities and/or help execute test components. Ensure work performed by implementation...Test
- ...participating in all phases of the software development lifecycle (requirements gathering, analysis, design, documentation, development, testing, deployment, etc.) Strong experience with an object-oriented programming language Experience writing automated tests (unit,...Test
- Insulet Corporation is seeking a self-motivated Software Test Engineer in Mexico to assist in software quality assurance for product development... ...A BS in Software Engineering or similar is preferred along with 2+ years hands-on testing experience. The position offers hybrid...TestTrabajo híbrido3 días a la semana
- ...capture, manipulation, and storage mechanisms primarily in Java, and shell scripting. Utilize Oracle SaaS products as required. Test resulting implementations with a variety of possible scenarios. Work within standards, acceptable practices, and other...Test
- ...Plasticos Castella SA is looking for a Sr. Software Test Development Engineer to work onsite in Zapopan, Jalisco. The role involves designing test systems and maintaining software for hardware performance assurance, crucial to the success of the manufacturing process....Test
- ...Kubernetes, CI/CD Key Responsibilities Design, build, and configure applications Gather requirements Ensure quality via testing and debugging Follow coding best practices Document and share knowledge Benefits Competitive salary, payroll and legal...TestRemotoTrabajo híbrido
- ...functional mentorship to design, maintenance, build, integration and testing of sophisticated software components according to functional and... ...years of proven experience in a software engineering role. ~1‑2 years of experience in leading tasks and/or mentoring engineers....Test
- ...for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Communicate with peers, technical teams, and senior management to collect requirements and describe software...TestTrabajo híbrido
- ...channels. Become a skilled engineer by working with a wide range of Oracle Financial Analytics products. Research re‑create and test issues. Build knowledge notes for resolved issues. Act as a team member that contributes to solutions and customer happiness....TestPráctica
- Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. Job Summary El Técnico de Pruebas estará ubicado en Guadalajara Norte desarrollo de pruebas funcionales....TestTurno de tardeHorario flexible
- ...Experience 3+ years of professional experience in a quality role with hands‑on experience writing test scripts utilizing industry-standard quality automation tooling. Strong opinions about good testing, including a good understanding of the concepts of TDD, unit...TestTurno de nocheFin de semana
- ...prioritization, and change evaluation. Provide specialized support (Level 2/3) and troubleshooting for MES systems and 42Q tools and other interfaces. Coordinate and execute User Acceptance Testing (UAT) activities and deployments to production (PROD), including the...TestTrabajar en la oficina
- ...knowledge. Should be able to generate custom reports using sql queries. Participate in standard image development, management, QA testing, and deployment. Experience in SCCM packaging, AD/DNS/DHCP & Group Policy. Experience with VMWare / Hyper‑V & PowerShell....Test
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