Entrega Ops Senior Analyst (Cuauhtémoc)

Overview

DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Role Responsibilities

• Lead user acquisition and engagement strategies across SSL (Spanish Speaking LatAm)
• Conducting data-driven analyses to identify opportunities for improving operational performance
• Define pricing strategy aligned to our objectives by region
• Lead the design and execution of strategic projects focused on identifying new growth levers
• Ensuring the proper maintenance and updating of essential tools, including dashboards, to support the decision-making process
• Collaborating effectively with cross-functional teams

Role Qualifications

• 2+ years of experience in strategy, analytics, consulting, investment banking, or operations management, with a strong focus on customer growth and retention
• Expertise in data analysis, including strong Excel skills and knowledge of SQL
• Proven ability to lead cross-functional projects, balancing execution speed with analytical rigor
• Fluency in English and Spanish, with strong communication skills for both technical and business audiences
• Strong ownership mentality, proactive mindset, and problem-solving skills in ambiguous environments
• Adaptability, empathy, teamwork, and a proactive approach to driving results

EEO Statement

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

We are committed to building inclusive and diverse teams.

We are dedicated to the following values: We create customer value; We are data-driven; We believe in win-win collaboration; We believe in integrity; We strive to do better.