Order Management Specialist (San Pedro Garza García)

Order Management Specialist

At ABB, we are dedicated to addressing general challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Reports to: Order Management Lead

Your role and responsibilities

• Delivering effective solutions to customers with order‑related queries by coordinating with internal resources to resolve the issue.
• Monitoring the status of orders.
• Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
• Ensuring a positive customer experience by giving them regular updates and clarification.
• Observing the overall process and trends across inquiries and identifying improvement areas.

Qualifications for the role

• Bachelor's Degree in Finance, Accounting, Business or similar.
• 5+ years of experience working in a similar position.
• Knowledge of ERP (SAP) FICO Model and MS Office (Advanced Excel).
• Experience in Manufacturing, Cost Accounting and Finance.
• Experience with Quality Core Tools and Customer Support Role.
• Green Belt or experience leading and executing Six Sigma projects.
• Knowledge of Manufacturing, Quality, Electrical testing processes, Mechanical & Electrical Drawings.
• Strong leadership, attention to detail, self‑critique and excellent customer service attitude.
• Advanced level of English (90% read, write and speak).