Sr. Customer Supply Chain Analyst (Reynosa)

Summary

The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers by planning and executing to a high level of customer service and customer experience. This role works closely with product line management, commercial teams, customer program teams, manufacturing, and supply chain teams to consistently exceed customers’ delivery expectations, enable revenue/profitability growth, and improve inventory/cash flow performance. The analyst communicates frequently with key stakeholders on customer metrics and performance.

Key Responsibilities

• Facilitate timely and effective supply‑chain communication and information flow across internal functions and external business partners supporting assigned customer(s).
• Lead and collaborate across functions on customer order management execution, with keen attention to detail and strong sense of urgency.
• Proactively monitor and analyze customer fulfillment performance, including backlog, undated orders, production order status, inventory, and other actions needed to exceed delivery expectations.
• Quickly identify and resolve constraints related to meeting committed ship dates.
• Collaborate within the customer program team (PLM, commercial, sales) to identify, manage, and execute customer priorities.
• Ensure customer forecast accuracy within the ERP system.
• Participate in forecast consensus meetings representing customer demand.
• Work with the customer to understand demand models, architecture changes, NPI’s, build schedules, and drive synchronization of orders within the plants.
• Collaborate with plant and regional supply‑chain planners to ensure sufficient supply plans to meet customer demand at the work‑center level.
• Support product changes, new product introductions (NPI), and customer transition plans for the associated customer.
• Support all inventory‑related initiatives, including global stocking programs and PIRA’s.
• Maintain customer delivery metric tracking and communication for associated scorecards and reporting (internal and external).
• Support cost‑saving initiatives, lean initiatives, and process improvement or customer program projects.
• Support regional and global SIOP meetings.
• Collaborate with regional/global planning to ensure customer demand is serviced optimally supporting business objectives and strategy.

Required Education

• Bachelor’s Degree in Supply Chain, Business, or a technical field.

Required Skills

• Values diversity of people and ideas.
• Results‑oriented and self‑motivated, able to work independently in a dynamic, business and manufacturing environment.
• Demonstrated decision‑making, influencing, negotiation, and conflict‑management/problem‑solving skills and ability to drive results through others (inside the function and outside the function).
• Strong customer focus: able to gather and understand customer requirements and objectives.
• Capable of prioritizing and executing on multiple priorities.
• Ability to comprehend, analyze, and solve complex process problems.
• Strong communication and presentation skills, able to communicate effectively at all levels of the organization.
• Demonstrated ability to use lean techniques.
• Strong SAP experience (Production, Planning, and Scheduling).
• Fluent in written and spoken English.

Desired Skills

• APICS or Institute for Supply Management (ISM) certifications such as CPIM, CSCP, CPSM, PSM, APAP, etc.

Benefits

Corning offers a comprehensive medical and dental coverage. All employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to an Employee Assistance Program. The company provides bonuses, long‑term incentives, food coupons, and a structured savings fund to support long‑term financial goals.

Equal Employment Opportunity

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at Ver el correo electrónico en click.appcast.io.