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Senior Service Operations & CX Leader

Link-Worldwide

Link-Worldwide in Mexico, Ciudad de México is looking for a strategic leader to enhance customer experience in the Credit Card industry. The role involves creating CX procedures that ensure internal efficiency and establishing governance for disseminating customer feedback across business areas.

The ideal candidate will have a proven track record in developing customer-centric strategies and fostering internal collaboration to elevate service quality. If you're passionate about shaping exceptional customer journeys, this role is for you.

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Vacante publicada el 4 días atrás
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