ITSM Coordinator

Role: IT Service Management (ITSM) - Delivery Optimization

Location: Hybrid in Guadalajara (Andares)

Key Skills: Incident and release Coordination, Change and Problem Solving,

Fulltime Permanent Position with HCLTech

Experience and

• 5+ years of experiences as SharePoint Developer
• Exp Conducting CAB Meetings
• Tracking all IT production changes and reporting on completion rate, success rate, resources required, and production outages
• Exp Monitoring SLA’s for the incident and make sure that the ticket is not breached.

Responsibilities:

• Monitoring day-to-day incidents getting created and assigning the tickets to appropriate teams if not assigned properly.
• Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment.
• Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases.
• Gathering appropriate information based on the type of change being investigated
• Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing the tasks needed to accomplish the change request, and scheduling people and resources for each task.
• Verifying structural solutions and closing the known errors and problem investigations that they manage

Soft Skills:

• Excellent verbal & written English
• Strong problem-solving and team collaboration

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code
• Multicultural environment
• Share your CV in English.
• Education Benefits

If you´re interested please send your English resume to Ver el correo electrónico en click.appcast.io