Senior Reliability Engineer (Xico)

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We serve over 100million anime and manga fans across 200+ countries and territories, connecting them with the stories and characters they love.

About the role

We’re building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living‑room device ecosystem and integrated partner payment systems. The mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with internal teams and global partners.

Responsibilities

• Lead incident response, on‑call support, and mitigation for device and payment‑related issues in production environments.
• Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
• Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvements.
• Build automations, internal tools, and lightweight data pipelines to support operational workflows and observability.
• Collaborate with engineering, product, and analytics teams to drive systemic fixes and post‑mortem learnings.
• Work directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.
• Communicate effectively with both technical and non‑technical stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, and/or 8+years of practical experience.
• Experience in SRE, Support, or Incident Response roles.
• Skilled in triaging production issues and defining scalable operational processes.
• Hands‑on experience working with consumer devices (e.g., Smart TVs, set‑top boxes, streaming sticks, game consoles).
• Familiar with production alerting and monitoring tools (e.g., Datadog).
• Strong SQL skills and data exploration instincts.
• Experience with dashboards and analytics platforms (e.g., Tableau, Mixpanel, Mux).
• Able to spot trends, baseline performance, and validate hypotheses using data.
• Proficient in at least one modern programming language (e.g., Python, Go, Java, Node.js).
• Experience building internal tools and automations that streamline operational workflows.
• Familiar with ETL frameworks or data‑pipeline infrastructure.
• Comfortable working directly with external technical partners to resolve field issues.
• Proven ability to influence internal stakeholders across Engineering, Product, and Data teams.
• Clear communicator, capable of translating technical topics for broad audiences.

You Might Be a Great Fit If You…

• Thrive in ambiguity and love building things from scratch.
• Are obsessed with understanding root causes, not just patching symptoms.
• Believe in automating yourself out of repetitive work.
• Have a strong sense of ownership and pride in delivering a seamless user experience.
• Enjoy working behind the scenes to make things “just work” for millions of people.

About the Team

The Scaling Client and Partnership Engineering team plays a pivotal role in enhancing and expanding our users’ experiences. We collaborate extensively with a diverse network of device, payment, and gaming partners to broaden the reach of Crunchyroll’s offerings. Our primary objective is to drive growth, open up new acquisition channels, and optimize both the scope and quality of our services.

Values

• Courage – We believe that when we overcome fear, we enable our best selves.
• Curiosity – We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen – We have a growth mindset committed to constant forward progress.
• Service – We serve our community with humility, enabling joy and belonging for others.

Diversity & Inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. We are an equal‑opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.