Bilingual Customer Service Representative (Zapopan)

Advanced english skills are required

RESPONSIBILITIES

• IDENTIFYING ACCOUNTS THAT REQUIRE UPPER MANAGEMENT REVIEW.
• MAINTAINING UPDATED INSURANCE INFORMATION ON CUSTOMER RECORDS.
• ASSISTING CUSTOMERS WITH INSURANCE CLAIMS.
• WORKING WITH CLAIMS ADJUSTERS TO ENSURE PROMPT PAYMENT OF CLAIMS.
• WORKING WITH BODY SHOPS TO ENSURE PROMPT REPAIR OF VEHICLES.
• PROVIDING CORRECT DATA FOR INSURANCE REPORTS.
• HANDLING 120 CLAIM ACCOUNTS ON AVERAGE.
• UPDATING THE BATCH TO ALL NEW WRECKED ACCOUNTS

QUALIFICATIONS

• High School Diploma or equivalent
• Two years experience in customer service or related field
• Excellent customer service skills
• Excellent communication skills
• Proficient with Microsoft (Excel, PowerPoint, etc.)
• Bilingual English/Spanish is a must

SCHEDULE

MONDAY TO FRIDAY 8:00 AM - 5:00 PM

SALARY AND BENEFITS

• $17,300 MONTHLY SALARY
• +$**** MONTHLY BONUS
• +2% SAVINGS FUND
• +1,400 FOOD STAMPS
• +20 DAYS CHRISTMAS BONUS

Pay: $17,****** - $21,****** per month

EDUCATION

• High school or equivalent (preferred)

EXPERIENCE

• Microsoft programs: 1 year (preferred)
• Customer service or related: 3 years (required)

LANGUAGE

• Advanced English (required)

Work Location: Hybrid remote in *****, Zapopan, Jal.