Site Leader, Worldwide Operations (Cuautitlán Izcalli)

Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for an entire Fulfillment Center (FC).

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays
• 2 years of strong operations management experience
• Proficient in data analysis
• 5+ years Operations Management experience in manufacturing, production, distribution environment or related industry
• Excel skills required
• English proficiency
• 1+ years of performance metrics, process improvement or lean techniques experience

Responsibilities

The responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the FC.

• Owns and delivers the operational budget for the whole FC, including safety, productivity, financial planning, labor planning, and operational goals.
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of all operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives.