Technical Program Manager - Us Consumer Store (San Pedro Tlaquepaque)

Role Value Proposition

At HP we imagine the future and make it happen. We love transforming customer insights and innovative new ideas into extraordinary products and experiences to lead in the market. We believe that each employee contributes to making a meaningful difference in the lives of our customers.

With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

The HP Store is a key sales channel for the company and one where we interact with our customers to enable them with best in class experience to help them make buying decisions. This requires us to understand the voice of our customers, to recognize friction points and help create more seamless experiences across the purchasing lifecycle.

To deliver this vision, the B2C Ecommerce Technology Solutions Organization is hiring for a key role that will be pivotal in spearheading the vision, working with key stakeholders across the digital value chain and drive these outcomes for our customers and our business.

Job Summary/ Position Overview

We are looking for an experienced Program Manager with a strong understanding of consumer digital channels to drive customer solutions at scale. In this role, you will work closely with stakeholders HP business teams, product management teams, architecture, and software engineering to help deliver consumer digital platforms. You will be instrumental in driving the outcomes and KPIs in collaboration with these key stakeholders.

You will have the ability to work in integral, matrixed organizations with teams in multiple time zones. You will be a big-picture thinker with an eye for detail. A servant leader with a result and solutions-oriented mindset, you will help the teams move forward to meet their goals. The person in this role will need to understand the business outcomes that need to be delivered and work back to get to the results.

In this role, you will be leading the transformative direct to consumer initiatives for US Store. This will require you to manage the B2C program portfolio across the end-to-end across the SDLC.. You will understand the program priorities and help remove the roadblocks to enable the teams to achieve those goals.

You will orchestrate across teams, develop program delivery dashboards, review financials, facilitate governance meetings and will be the face of the program for the rest of the organization. This is a strategic role that requires the person to be the “quarterback” in working with multiple stakeholders to drive to the end-zone.

Key Responsibilities

• Collaborate with stakeholders to drive end-to-end program execution.
• Seek inputs, develop plans, drive alignment, and develop plans.
• Manage and implement programs from start to finish, including planning, scheduling monitoring progress and ensuring that deliverables are met.
• Establish and maintain effective working relationships with stakeholders, and vendor teams to ensure outcomes are met.
• Communicate progress on projects to teams, stakeholders, and executives.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 10+ years of experience in B2C ecommerce program management.
• Strong understanding of cloud platforms (AWS), digital tech and industry trends.
• Proven track record of successfully driving large and complex programs.
• Agile thinking and mindset.
• Excellent communication and presentation skills.
• Ability to collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.

Preferred Certifications

• Program Management Professional

Knowledge & Skills

• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

Provides highly innovative solutions to complex problems within established policy.