Customer Service Associate I

Responsibilities

• Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
• Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
• Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures.
• Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
• Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
• Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

Requirements

• Strong verbal and written communication skills in English.
• 6 months to 1 year of customer service experience.
• Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm.
• Experience using Microsoft Office Products.
• Salesforce Experience.