Ancillary Specialist

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role

We're looking for an Ancillary Specialist to join the team! In this role, you'll need strong organizational skills as you'll be managing multiple tasks simultaneously. You will build solid relationships with external and internal teams to ensure a smooth, streamlined process in making our Landing homes move-in ready. We are looking for an energetic and passionate individual who is a strong operator with the ability to step back and solve complex problems.

About the Team

You’ll join a team of talented individuals building a startup that improves the way people live — with the freedom to make things happen without limits.

What You'll Do

• Coordinate Internet Services – Oversee setup, management, and disconnection of internet accounts for Landing-managed properties, including scheduling installations, managing provider communications, maintaining network credentials, and ensuring WiFi connectivity is active and properly configured prior to member move-in.
• Troubleshoot WiFi & Connectivity Issues – Serve as the first point of contact for internet and WiFi-related issues at Landing properties, including diagnosing router and modem problems, coordinating with ISPs for service restoration, updating network credentials in internal systems, and escalating unresolved outages to the appropriate team to minimize member disruption.
• Provide Host Support – Deliver real-time chat assistance to hosts for access, cleaning, shopping, and trust & safety issues, ensuring quick resolution and positive host experiences.
• Manage Financial and PEX Tasks – Activate and fund PEX cards, process reimbursements, and ensure autopay and high-value transactions are correctly managed.
• Oversee Scheduling & Escalations – Reschedule or release jobs as needed, flag critical issues to the Field Operations (FOPS) team, and ensure timely resolution of move-in or maintenance concerns.
• Handle Utility Deinstalls – Coordinate utility disconnections and equipment returns for power, water, gas, internet, and rented appliances.
• Manage Property Access – Generate and maintain digital access credentials (Latch, Key Cafe, Key Nest), support activation of locks and cards, and assist with troubleshooting.
• Conduct Audits & Ensure Compliance – Perform regular audits of utility accounts, autopay settings, and property fees to maintain accuracy and compliance.

What You'll Need

• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• English proficiency: Fluent (B2-C1)
• Flexible schedule (5 working days, 2 days off)
• 1+ year of experience working across multiple projects and/ or operations
• Excellent written and verbal communication skills
• Ability to adapt in a rapidly changing environment at a growing company
• Experience in project management with strong organizational skills and attention to detail
• Strong problem-solving skills with the ability to multitask effectively
• Strong work ethic and flexibility to work extended hours during critical periods, as needed

Compensation & Benefits

• Salary: $18,000 MXN gross per month
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays