Manager, Renewals

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.

This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.

This role carries operational authority over renewal forecast accuracy and renewal process compliance.

This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office). As the position supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs.

How you’ll add value:

• Own aggregate renewal forecast accuracy (target ±3–5%)
• Lead weekly renewal forecast calls
• Audit CPQ Renewal Opportunities for hygiene and completeness
• Ensure 120-day trigger compliance
• Escalate forecast risks to VP, Customer Success and Sales Leadership
• Ensure all negative ARR renewals have: CSM acknowledgment, documented rationale, leadership visibility if above threshold
• Monitor contraction trends by segment; identify systemic churn drivers
• Own scaled renewal automation strategy; optimize workflow triggers; monitor automation success rates; reduce manual intervention dependency
• Partner with VP Customer Success, Sales Leadership, Revenue Operations, Finance to ensure pricing and concession discipline, improve renewal cycle time, identify growth opportunities for Sales
• Manage Renewal Specialists; set KPIs and provide coaching and feedback on on‑time renewal µ, forecast accuracy, gross revenue retention contribution, reduction in surprise churn; coach specialists on negotiation process discipline; drive accountability and continuous process improvement
• Success metrics: renewal forecast accuracy ±3–5%; GRR target achievement; on‑time renewal rate >95%; reduction in last‑minute concessions; DST automation completion rate; renewal cycle time reduction

What you’ll need to be successful in this role:

• 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses
• Proven track record of meeting or exceeding renewal and retention targets (e.g., gross or net revenue retention)
• Strong & proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership
• Experience building and managing scalable renewal processes, playbooks, and revenue‑impacting workflows
• Strong understanding of SaaS metrics such as ARR, GRR, NRR, churn and expansion revenue
• Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion)
• Professional proficiency in English (verbal & written)
• Excellent negotiation and cross‑functional executive communication skills
• Experience leading and mentoring a team responsible for renewals or account retention; ability to coach teams on negotiation, renewal strategy, pipeline management
• Ability to analyze customer usage data and identify churn risks
• Experience with automation or AI‑enabled tools to optimize processes
• Ability to work a hybrid schedule with two‑three days per week onsite in Mexico City
• Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs

Strategic Impact of the Role

• Institutionalizes renewal rigor
• Eliminates forecast volatility
• Creates executive‑level renewal predictability
• Enables CSM scale by removing administrative burden
• Protects revenue integrity through governance oversight

Benefits and Compensation

Compensation for this position is $715,000–1,325,000 MXN annually ($59,583–100,417 monthly), depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefit options include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Meal Allowance
• Monthly Internet & Electricity Stipend
• Mental Health Support Resources
• And more!

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.