Soporte Tecnico NEB / Guadalajara

We are looking for a Technical Field Support Engineer based in Guadalajara, Mexico. The role requires a strong technical grasp of product and service solutions that meet customer expectations, including digital tools, APF, software, and BIM.

Key Responsibilities

• Provide expert technical assistance—both remotely and on-site—ensuring smooth installation and optimal performance of KONE solutions.
• Guarantee that all installations meet customer specifications and ride comfort expectations.
• Participate in audits, pilot new products and solutions, and implement improvements that enhance quality and efficiency across operations.
• Collaborate closely with general teams to develop installation methods and troubleshooting tools, ensuring processes remain effective and up to date.
• Coach and mentor local trainers and employees during site visits, and deliver scheduled technical training sessions in partnership with global and local training centers.
• Prepare quality reports after each site visit, identify issues requiring corrective actions, and follow up through KONE processes.
• Actively participate in closing reviews to capture lessons learned and support continuous improvement.
• Adhere to all KONE and customer safety guidelines, report safety concerns, and take immediate action.
• Plan daily work allocation, monitor performance against KPIs and SLAs, and drive initiatives to ensure operational excellence.

Qualifications

• Deep understanding of product and corrective action processes.
• Knowledge of norms and requirements applicable to each project, ensuring compliance at every stage.
• Strong awareness of safety and environmental sustainability when selecting solutions.
• Fluency in English and proficiency in using IT tools.
• Flexibility and willingness to travel as needed.

Benefits

• Competitive salary.
• Opportunities to learn and grow.
• Comprehensive health and wellness plans for the entire family.
• Benefits that exceed legal requirements.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.