People Enablement and Lead Learning Practitioner

People Enablement and Lead Learning Practitioner

Location: Azcapotzalco, Ciudad de México, MX, 02230

Brand: HSBC

Role Workstyle: Hybrid Worker

Date: 15 Oct 2026

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of People Enablement and Lead Learning Practitioner

This role will provide much-needed support for the location strategy evolution, growth in Mexico and follow the sun model. The role holder will be responsible for representing People Enablement for the region, working closely with INSPIRED for the region to ensure the Americas is supported in the local time zones, as well as contributing to the priorities of a global team.

• Build stakeholder relationships to identify learning needs and prioritise these in line with the global strategy of MSS Operations. Be a trusted learning consultant to understand problem statements and deliver the appropriate solutions.
• Promote learning in the region to increase participation.
• Deliver a broad range of training for the Americas time zone – business, product, future skills and Op Op.
• Local People Enablement support for the Americas INSPIRED community.
• Supporting colleagues in the creation of global learning MI.
• Produce senior leader people enablement wide reporting / dashboard.
• Coordinating the support and training delivery of the broader CDT team to meet the needs of the local market.

Principal Accountabilities

• Manage strategic learning deliverables to ensure pace and on time execution.
• Lead, design and deliver training to meet the needs of the business and to proactively address potentials gaps / concerns.
• Meet all project milestones and ultimate delivery of outputs on time.
• Training evaluation results.
• Adherence to HSBC brand guidelines.
• Improvement in Snapshot survey results.

Customers / Stakeholders [COMPLETE 3-4 AREAS]

• Actively review feedback to respond to the voice of the customer.
• Liaise with senior stakeholders to understand training requirements and provide updates.
• Build close working relationships with key stakeholder partners in the region to strengthen alignment and relevance. Direct feedback from stakeholders and customers – proactively seek.
• Positively enhance to increase feedback metrics.
• Provide and seek feedback to peers and learners to inspire high performance.
• Collaborate with colleagues globally to ensure delivery of high quality and timely learning solutions.
• Partners with colleagues to support learning needs and respond to the ongoing evolution of the business.
• Managed roll out of training within set deadlines, establishing resource requirements.

Knowledge & Experience / Qualifications

• An experienced learning and development practitioner with fluency of the full learning cycle.
• Strong leadership skills – leading a virtual, global team.
• Strong influencing skills – ability to influence at all levels.
• Collaboration and teamwork – ability to deliver on a shared goal, inspiring others to contribute and be their best.
• Strong attention to detail.
• Execute at pace – identifying key priorities and what has the most impact to the business.
• Proactive, ability to shape and execute strategy.
• Relationship manager – build and maintain strong relations across stakeholders and peers.
• Ability to provide and take on board real-time feedback to continually improve our products and offerings to the business.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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